I ordered 2 pairs of Merrell shoes for my elderly parent and having bought this brand regularly for years I had no reason to believe there would be any issue with the size. When the shoes arrived, one pair looked worn with the elastic side strap already lose and stretched and the boots were designed so badly the angle at the ankle made it impossible to fit the foot into the boot. Considering the boots are advertised as "slip on and off" this defect was unacceptable. The shoes were advertised as new and in perfect condition. I immediately notified Outdoor kit within 20 minutes of receiving the shoes. I am shocked at the response from this company which is attempting to deprive me of my Statutory rights. Having taken a great deal of time and effort, to clarify the defects in detail which could cause a serious injury to my elderly parent, I received an email confirming the order would be refunded when the goods were returned. The return label emailed following repeated requests was actually the label used to post the goods to me. I then received another email stating the refund would only be processed if there is a defect with the size of the shoes reneging on the earlier agreement. In the meantime, I still haven't received a valid return label. It has been an aggravating experience which is far from over. I regularly buy goods online but I can state with some certainty this is not a company I would trust again.
Very unprofesssional company run by a person who will quite happily make arrangements and subsequently hang up the phone and fail to attend appointments without reason. Dealing with Cookersolutions wasted a lot of my time and effort and my cooker in the meantime is still not working. Don't waste your time on this company.
It seems amazing a company as large and established as Pixmania could have such draconian processes. More than 10 days after placing an order it still hasn't arrived yet I have been charged twice for the same item. Trying to resolve even simple matters by email is impossible as the staff are determined to misunderstand every communication and when calling the company I was cross examined about my personal circumstances by a barely litterate undereducated rude adolescent. Low quality service by undertrained staff. This is only my second order from Pixmania and I won't be making any more purchases with this company.
Having spent hours surfing the Internet for the right watch at the most competitive price I ordered a Rotary Sterling Silver watch from the Watch Hut. The order was confirmed and payment taken. At that stage the watch was also available at other outlets for the same price. Later the following day I received an email from the Watch Hut telling me the watch would not be supplied having been discontinued by Rotary. I contacted Rotary and discovered the watch is still available as a current line item. The Watch Hut simply shrugged off its lie telling me this is the standard response in such circumstances. Of course, by now the other outlets had sold the watch. I even tried reporting the problem to Rotary without effect. Apparently Rotary is happy for its authorised distributors to use its brand to lure customers with non-existent products. My advice? Buy a different brand from another shop.
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