I have been assisted by a CSR named Jennifer. She was very fast and effective. She stayed with me through 2 of her shifts to allow my complications to be resolved. She kept me up to date on the processes I asked her to clarify and explained her actions well. I would recommend this/her service to any customer.This program was recommended by a Customer Specialist @ BestBuy, which is where I learned of this software/service. I am not only going to thank the recommending party, but I shall recommend this to anyone with PC issues... Thanks
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