I purchased a refurbished Television from the Sony Outlet Store and Sony took the money immediately from my credit card and even sent me a email stating they were processing my order.
The item then went to dispatching in my account status before changing to out of stock where it stayed for a week before I rang up asking what was happening. I was told that the item was sold to another customer, as two had been purchased at exactly the same time. I was not told any reasons why or how this could of happened other than they would refund my purchase. I refused a refund and after another 3 weeks of waiting they finally shipped the order mysteriously overnight from an item returning back in stock.
Unfortunately the good news ends there as the item they shipped had obviously been dropped prior to delivery as it had a damaged screen and numerous scratches and dents on the back.
I am now in the process of negotiation to try and get this damage repaired but I have been told as its accidental damage it will not be covered under the warranty free off charge!!. This is despite the fact that it was shipped in that condition by Sony. The box was not damaged at all so the item was not dropped by the courier it was shipped as refurbished in that condition by Sony hard to believe I know but true. They have of course offered my money back again but this leaves me in the position of no Television and 2 pairs of expensive Sony 3d glasses I purchased when I expected the Television was being delivered.
Would I buy from the Sony Outlet again? No chance from the experience of their customer service and the poor condition of the supposed refurbished product they sent to me. Other people may of had a pleasant experience but unfortunately not me.
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