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Reviews (1)

Myhermes

deleyed service which they held up their hands to in the end

got my item yesterday (6th may) got a call from myhermes today after i complained to them and they admitted some of the fault was theres due to a 3 day delay in the item getting from a local courier to their central hub which they cant explain but have offered me a deal if i wish to use them myself so i will say i did recive good coustomer service altho there was a deley in getting my item

i bought an item on ebay and the seller used myhermes and it took them 2 days to get the parcel to the hub, 3 days to update their so called tracking system (pathetic load of c**p at best) and i still don't have the item

ive read comments about how they should stick to delivering for catalogues, it would explain why catalogues get so many returns

i for one would never use them in a million years, ive read somewhere that their local couriers even store customers items in their own home like wtf

update 03 may 2010

got my parcel number confirmation on the 26th and heres the record so far

Date Time Status
03/05/2010 11:02 Hub Trailer Via Sorter
30/04/2010 15:36 Sent to myhermes central hub
27/04/2010 14:57 Collected
27/04/2010 06:05 Pick-Up Request Manifested

so much for 3 - 5 day delivery and what a load of rubbish their own logo is
Makes delivery easy BS and thier Track my parcel. Find your parcel easily. thats if they know where it is and aint lost it first, i wonder if they used it themselves they might find the ones they've lost

04 may seller got email from myhermes and they state it should be out for delivery on the 5th (tomorrow) so that will be 9 days and thats if i get it tomorrow which i doubt very much

well this is where its at so far
Date Time Status
05/05/2010 05:49 Out For Delivery
04/05/2010 23:20 Processed at Depot
04/05/2010 23:17 Receipt at Depot
03/05/2010 11:01 Hub Sorter Receipt Scan
30/04/2010 15:36 Sent to myhermes central hub
27/04/2010 14:57 Collected
27/04/2010 06:05 Pick-Up Request Manifested

so i might get it by next week
courier has now received, 10 days and counting

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Pj Marshall
Reviewer
United Kingdom

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