I double checked the refund policy on a base layer top and it was agreed that I could return the item to a Millets store, so I purchased 2 sizes online. They did not have the base layer top in any of the stores that I checked at. The Manager stated that they do not refund underwear! (He said that they would refund tea shirts!) It was very frustrating. The rest of the staff were sympathetic and agreed that they would feel upset if they had been mal-informed. One of them was a bit shocked at the price I had paid. The manager made various phone calls to head office and other stores in an attempt to find out who had reassured me that they would refund it. it took considerable time for him to eventually agree to refund. I felt very upset. at the time it took.
I can not find anything in the refund policy on the web that states that they do not refund items that they consider to be underwear.
Sorry Millets, I am unlikely to shop at Millets again because I don’t use shops that have refund hassles.
Phoned up for information regarding a prescription. Pharmacist was too busy to speak to me! Ended up having to go to a high street pharmacy for information and reassurance!
Service has deteriorated can take between three and six days to get prescription. Frustrating not being able to predict when it will arrive.
Made contact to request that prescriptions where possible be packaged to fit through letterbox. Feel frustrated as they arrive in huge box! Refused to send items separately, so that they will fit through letterbox and make it so that I don’t have the hassle of missing the postman.
It would be easier for me to pickup at the local pharmacy which I am going to look into if they continue to refuse to package so that I do not feel as if I have to stay in to receive it.
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