After problems with my order with another company i went searching for a company that can provide me with the pet food i need at a reasonable price with fast delivery - my google search bought me to chemist direct. Their vast array of item categories was astounding, but the site was very easy to navigate and i placed an order with ease. I placed/paid for my order late Thursday evening, my order was dispatched as promised on Friday lunchtime, and was received via courier on Saturday morning!!! 36hrs from order to dispatch - doesn't get any better than this!!! Excellent customer service and an overall pleasing shopping experience, will deffo be using making Chemist Direct my regular supplier...
With 10 guinea pigs to feed, i get through a lot of hay per month - my normal hay supplier was getting slow to dispatch/deliver and the quality of hay was deteriorating. I decided to look elsewhere and came across DustFreeHay - their prices are very good and i only paid just over £1 more than my usual supplier for two large bales. When i spoke to them on the phone, they were very polite and very eager to help - i was assured if i placed my order that day it would be dispatched and delivered the following day. True to form my order was confirmed and a few hours later a tracking number was sent to my registered email address - the very next day i received two large bales of sweet smelling hay - my pigs love it!!!! I will definitely be shopping here again and will make DustFreeHay my regular hay supplier.... Very happy :)
After placing an repeat order with VetUK (for 13KGs worth of pet food) i was surprised that i'd still not received a dispatch email after the second day - i contacted them by email to which they told me they aim to dispatch orders within 2 business days - i replied telling them that my order was placed 2 business days ago - their replies were more of an automated nature and not at all personalised - furthermore was the fact they made no appology for their mistakes/delays. When i asked for my order to be cancelled if they could not stick to their 2 day dispatch promise, i was ignored. I opened up a paypal dispute and was told by VetUK that they had cancelled my order but they could not refund me until i closed my open paypal dispute - this is obviously not true as when a buyer closes an open dispute without a resolution they forfeit their buyer protection w2ith paypal - a clear breach of paypals terms and conditions. I asked VetUK if they could fulfill my order by the end of the week (2 days later - meaning a total of 5 business days since the order was placed) and was ignored once again. The only time i was refunded was when i mentioned that they were breaking paypals terms and conditions by forcing buyers to close disputes before resolutions have been made.
Not once was i offered an appology or a resolution to my problem - very poor customer service
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