Joanne Harris´ profile

Reviews (3)

Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.

Doesn't get any better...

After problems with my order with another company i went searching for a company that can provide me with the pet food i need at a reasonable price with fast delivery - my google search bought me to chemist direct. Their vast array of item categories was astounding, but the site was very easy to navigate and i placed an order with ease. I placed/paid for my order late Thursday evening, my order was dispatched as promised on Friday lunchtime, and was received via courier on Saturday morning!!! 36hrs from order to dispatch - doesn't get any better than this!!! Excellent customer service and an overall pleasing shopping experience, will deffo be using making Chemist Direct my regular supplier...


Love this company

With 10 guinea pigs to feed, i get through a lot of hay per month - my normal hay supplier was getting slow to dispatch/deliver and the quality of hay was deteriorating. I decided to look elsewhere and came across DustFreeHay - their prices are very good and i only paid just over £1 more than my usual supplier for two large bales. When i spoke to them on the phone, they were very polite and very eager to help - i was assured if i placed my order that day it would be dispatched and delivered the following day. True to form my order was confirmed and a few hours later a tracking number was sent to my registered email address - the very next day i received two large bales of sweet smelling hay - my pigs love it!!!! I will definitely be shopping here again and will make DustFreeHay my regular hay supplier.... Very happy :)


Poor customer service

After placing an repeat order with VetUK (for 13KGs worth of pet food) i was surprised that i'd still not received a dispatch email after the second day - i contacted them by email to which they told me they aim to dispatch orders within 2 business days - i replied telling them that my order was placed 2 business days ago - their replies were more of an automated nature and not at all personalised - furthermore was the fact they made no appology for their mistakes/delays. When i asked for my order to be cancelled if they could not stick to their 2 day dispatch promise, i was ignored. I opened up a paypal dispute and was told by VetUK that they had cancelled my order but they could not refund me until i closed my open paypal dispute - this is obviously not true as when a buyer closes an open dispute without a resolution they forfeit their buyer protection w2ith paypal - a clear breach of paypals terms and conditions. I asked VetUK if they could fulfill my order by the end of the week (2 days later - meaning a total of 5 business days since the order was placed) and was ignored once again. The only time i was refunded was when i mentioned that they were breaking paypals terms and conditions by forcing buyers to close disputes before resolutions have been made.

Not once was i offered an appology or a resolution to my problem - very poor customer service

Joanne Harris´ profile

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Joanne Harris
United Kingdom