Louise Hawley´s profile

Reviews (1)

Belle Lingerie

Awful, awful service and poor quality!

I bought a swimming costume from this company and have worn it about 12 times. Despite always handwashing after wearing it has worn and gone see-through! They refuse to see this as an issue telling me extremely rudely that the returns period is 28 days. I tried to explain that the item was faulty and the 28 day period is for returning by choice. They were very rude in thier emails informing me that they would not take my query any further. I am disgusted by thier service so I urge you to buy from Bravissimo instead who gaurantee thier costumes for 6 months! Do not use this company!!!!

Lyyne Mintoand Angela Falls found this review useful

30 June 2012

Reply from www.belle-lingerie.co.uk

Unfortunately the customer purchased this item in early April and has worn the item constantly since then. The material would only thin if the item had not been taken care of (i.e chlorine from swimming pools). The customer demanded a refund after 3 months and this was not something that we could offer. The customer was very insulting towards our staff and threatened to leave negative comments all over the internet if we did not do as she said. Unfortunately we could not accept the customers threats. If an item is faulty we would always accept a return, however if a customer damages an item after 3 months due to how the item has been taken care of we can not offer a refund.

Louise Hawley´s profile

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Louise Hawley
United Kingdom