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Clients Money helping Kaleidoscope's 'Cash Flow'?

Item ordered 10 weeks ago on 12 days delivery but never came after 10 weeks. Kaleidoscope debited my card the day after ordering. Have now emailed them to cancel order and request refund as quickly as they took the cash, but no response so far.

Tip: Do not order from this company unless the item is in stock because, if my case is anything to go by, they are using a 3rd party as supplier but taking the cash straight away.
Further to the above comments, the item in question arrived this afternoon in good condition and as ordered. However I still think that companies should not expect customers to pay for goods, well in advance, when the supplier is not in a position to deliver.

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Richard Steiert
United Kingdom