Graham Nutter´s profile

Reviews (1)

Baracuta

customer services is ok, but online ordering is an awful experience

After having an account with Baracuta now for a couple of years and in that time ordering various products from them in that time, I never had any issues with regarding online purchases from the official site. However recently the online experience has dipped dramatically unfortunately. There has been issues with all four of my last online orders (a jumper and shirt which was out of stock yet I was still billed for and three singular orders for Harrington jackets, one of which my bank account was debited for and after waiting 7 days for it to turn up with no success, I contacted customer services, who advised me the jacket although clearly being displayed on the website in the size I ordered,was in fact out of stock. No effort was made to contact me with regards to there being a problem with this order prior to my phonecall. Another Harrington order where I actually rang up customer services to place the order and availability because of my poor previous experience. I was told everything was fine with the order and it was in stock. Again having waited nearly a week I contacted customer services regarding this specific order, only to be told, even after assurances,the jacket was out of stock!! ). However due to all the problems I encountered recently. I was offered the option of picking another jacket uptown a certain value which inturn Baracuta would offer at the original sale price, which I thank baracuta for

Graham Nutter´s profile

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Graham Nutter
Reviewer
United States

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