I ordered a pair of headphones to be delivered to a different address to my billing address, and they handled it fine - they called quickly on both home and work numbers to verify for security purposes, so all good there.
I suspect their stock system is fibbing though - why else would it take you anything more than a day to despatch stuff? Either way, I happened to cancel the order before it was despatched, which they also handled quickly, so I'd have no issues ordering from them again.
Yes, the "freepost" bag arrives quickly, but of course if you're sending anything of much value you'll want to pay and send it insured. Fine, the option of it being genuinely free is there I suppose.
Anyway, send off a *used* phone (that's the point, surely?) that is in anything less than mint condition, and you won't get their original offer price. In fact, you'll be luck to get half of it. My phone had a couple of purely cosmetic blemishes on the corners - expected of a 12 month old used phone - which according to them makes it worth HALF the actual value they quoted.
Not only that, if you reject the offer, they try to "convince" you to sell it to them by holding it ransom with a £5 return fee. No thank you - I can get more than even their original offer if I can be bothered with the hassle of auction sites, so that I will...
EDITED: Actually, on complaining, they did "reassess" my phone, and revised the offer to just below what the website suggested, so I accepted - 1 star review revised to 3.
Steve Wilson found this review useful
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