Hayley´s profile

Reviews (1)


Shocking customer service

I would not recommend Figleaves, their customer service is appalling.

I placed an order of £30 with figleaves that they sent via Royal Mail but never arrived. I contacted figleaves that my parcel had not arrived and they told me that I had to chase up Royal Mail for my parcel. Royal Mail were very helpful, but because figleaves had not sent the parcel as a tracked piece of mail they couldn't help me.

After contacting figleaves on several occasions they eventually sent me a claim form for my missing parcel. They have now said they will not send me any further parcels without me paying the extra for express delivery and after 6 weeks I still have not had a refund for the items I have not received.

Having used multiple other e-commerce sites any order worth that value was always sent via a trackable postal service and all these parcels were received. I will not be using figleaves again because of their shocking customer service.

Hayley´s profile

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United Kingdom