RDK Mobility

Slow delivery, order not complete, no response as to the whereabouts of the missing item

They were slow to deliver the goods ordered. When the parcel finally arrived my daughter took delivery and signed for it. For ease of transportation, we did not open the box until arriving at my mother's house a week later. Upon opening the box we then discovered one of the three items we had ordered was missing. I called RDK about this several times on the freephone number they supplied but I never got through despite holding for as long as 20 minutes on one occasion. I then resorted to writing an email. To date I have not had the courtesy of an ackowledgement, let alone a reply, but they've taken my money alright. Grrrr!

02 July 2012

Reply from RDK Mobility

Averil, we are so sorry that your parcel was incomplete, I don't know why your e mail hasn't been answered, we will pass your message onto the correct deparment, and hopefully resolve the matter for you as soon as possible. RDK Customer Team.