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Flawless service, the best specs of my life so far!

I have been a customer at three other opticians: Vision Express and two independent companies and can honestly say that my experience with Specsavers is by far the best! I have never before felt that I have the time to leave an internet review for anything but feel that in this instance an unreservedly positive appraisal is definitely required.

In March 2012 I visited on impulse the Specsavers in Caernarfon, North Wales. Having very mixed ideas about which frames I wanted upon entering the store I was pleased to find every staff member friendly, professional and helpful. The eye examination was ultra-fast but got my prescription spot on with cutting edge technology, where the test-lenses are exchanged mechanically. One staff member spent over two hours patiently helping me trawl through a large number of frames and somehow knew exactly what to say to make me feel confident with the decision making process at every step of the way. She really listened to my needs, helped me to understand the flaws and benefits of every option applicable and made many helpful suggestions. I greatly appreciated this as I spend over 95% of my waking life with my spectacles on my face. After much discussion she even helped me to decide that it was a good idea to have 3mm trimmed from the bottom of each lens, allowing for a slightly lower sitting position. The "Reactions" add-on has exceeded my expectations by always seeming to filter the sun's rays perfectly. The glasses came speedily and they called me as soon as they were ready. Having warn the them now for three months I am still pleased with them in every way and feel much more comfortable wearing them than any of the other six pairs I have owned previously.

Since buying the glasses I have dropped-by at Specsaver's four times: once in Bristol and three times in Oxford. Every time the service has been top-notch with no wait to be seen and only lasting five minutes at most. Twice has been to have the sitting position adjusted slightly, once because my girlfriend sent one lens flying due to inordinate force, and the last time to have the screws tightened. I have always left the store feeling like my specs are just as good or even better than when new.

So if you're looking for extremely personable, professional and knowledgeable staff with unbeatable choice and value for money, I thoroughly recommend Specsavers.

Review by Ed (the guy with the massive rucksack)

Edmund Jones´ profile

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Edmund Jones
United Kingdom