To start with, I was impressed that the prices on the website include VAT, unlike some companies where the price is listed without VAT which is then addded at the very end of the transaction! Brilliant service, especially being told the time of the 1 hour delivery 'window', and it actually arriving in the 'window'. The driver was very pleasant, polite and most obliging; he carried the huge box of dog food into my home. Buzzie spaniel was very impressed too.
From start to finish the process of ordering goods from VioVet was really straightforward. My spaniel urgently needed anitbiotics and they arrived first class the following working day.
A real and rare treat was to receive email responses that were personal to my enquiry- not the usual standard, generic response letter that companies often send, probably when they cannot be bothered to employ staff to reply in person.
I compared VioVet with other on-line suppliers and their prescription prices were very competetive at approxinmately half the price to buying from the vet .
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