They seem rather disorganised as a company, and customer care is a bit lacking, but they've rectified any issues I've had...eventually.
On the plus side...their 1000 thread bedding and their silk products are to die for! I love the 100% Mullberry silk throw I bought...it's like a soft, snuggly blanket.
It would take me way too long to list the incredible ineptitude and dreadful customer care. Let's just say that I have had issues with my broadband performance for some months now and when I contact them I am told incorrect information. They make things up as they go along. I have had to give up as I cannot handle the stress of it.
I have been using Aol for many many years but will never use them again and will advise others not to.
Do not take an aol account!
I was really impressed with the high level of contact regarding my purchase. I was informed every step of the way, as to despatch, then delivery, then the time slot AND the driver's name! I wish all companies were this professional
As for my item it was well packaged and a great value, with a massive reduction in price.
I am a very happy customer and would use them again.
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