Hello Mr Woodman, I am very sorry to hear about the issues you have had with your order. We do try our best to package all of our items as best as we can to prevent damages in transit but unfortunately sometimes they do happen. I can see that you spoke to one of my colleagues yesterday and I can confirm that a new order has been placed for the items you require. Please accept my apologies for any inconvenience caused by this situation and if you need any further information please do not hesitate to contact me. Kind Regards, Casie. The BestBathrooms.com Team.