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Reviews (2)


Lousy customer services

After just having spent over £100 on 4 replacement euro cylinderers, I had the great misfortune to speak to a manageress in what passes for their 'customer services' department. Right from the outset her attitude was one of 'tough luck' with absolutely no concern for my request. I will have no problem with taking all of my companies business elsewhere and have already conveyed my experience to the manufacturer directly.
Great products guys but you really need to sort this woman out.

Justin found this review useful

30 November 2012

Reply from Handlestore

Thanks for the feedback. We listened back to your phone call and the lady concerned was very professional but unfortunately had to acknowledge that orders made specifically to customer requirements are non-returnable. You explained that you had ordered the wrong sizes for your customer and you were aware of the terms when placing the order. As we make these inhouse we would have to take the loss and that is unfair if you ordered incorrectly. We are satisfied the lady concerned handled things professionally and we are sorry you feel this way, understandable to some extent.

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J locke
United Kingdom