Kathleen O'Brien´s profile

Reviews (2)

Vax Ltd

Unacceptable customer service

Purchased a Vax vacuum cleaner from a home shopping catalogue on 19th May. My previous cleaner was a Vax and was very happy with it's performance, so particularly wanted another Vax. After only 4 weeks of having the machine the power cut off completely, 23 June 2012. I tried changing the fuse but still no power. I checked the booklet for possible reasons this would happen and it advised to leave for an hour and try again. I left for several hours and tried a few times over several more hours. As this was Saturday evening and they were closed till Monday i left it until then to call them. After a few minutes of automated instructions i was advised i was 14th in the queue. As it advises calls are charges at 4.8p per minute i decided to email them. By Thursday i'd had no response so called again - this time 12th in queue. I emailed them again. By Friday, when there was still no response i contacted the catalogue, to be advised by an automated voice it would be at least 10 minutes before i could speak to an advisor. I emailed them and got a prompt response to advise that i should be dealing with Vax directly and it was highly unusual for them not to respond to queries. I called them again yesterday to be told my call was 25th in the queue. I've since sent them another 2 emails, but am very frustrated at the time and expense i've wasted while i continue to have a product which hasn't been fit for it's purpose for well over a week now. If anyone has an alternative way of contacting them i would greatly appreciate it. In the meantime i certainly do not recommend buying the C89 -PM2-P Midi pet vacuum.

David McKeever found this review useful



Once again another fast, efficient service from Dancemania. I'm always happy to order from this company as i'm never disappointed. I'm more than happy to recommend this company to anyone who appreciates great customer service and immediate contact. There was a slight delay in my last order but i was kept fully informed and any communication to them was responded to almost immediately. Fantastic sale at the moment too! Well done DM keep up the good work

David McKeeverand Sophie Prescott found this review useful

Kathleen O'Brien´s profile

profile image of Kathleen O'Brien
Kathleen O'Brien
Glasgow, United Kingdom