David Brennan´s profile

Reviews (9)

Pixmania

Non-UK Plug means I'm unable to use my FujiFilm SL240

I think I have made a mistake by using this company. I did not realise, due to the .co.uk address, that they were based on the continent (France I think) and the issues this would create.
Lessons Learnt:
1. Always check which country the company you are dealing with are based - I think PixMania are in France??
2. Don’t assume the delivery times are from the time you place your order.
3. Always read the small print – Even well-known companies such as PixMania can hide unexpected conditions.
a. If you are in the UK and use a UK site don’t assume you will get everything you need such as UK plugs and English instructions.
b. Don’t use companies that don’t take responsibility for the third parties used for their deliveries.
4. Don’t expect everything to be in the box such as a UK adapter

I ordered a FUJIFILM FinePix SL240 on Friday 22nd June and I was expecting to receive it on the 27th June (3 working days from placing the order) but would have accepted it by the 29th if I could have used it!!

The order was placed late on the 22nd June. I thought this would be ample time to receive it for the following Saturday 29th June in time to use at a Garden show I was attending. I emailed PIXMANIA to check when it would arrive and was told it was in transit and I needed to talk with the forwarders.
The item was not picked and shipped until the 26th June. It arrived for delivery through YODOL on the 28th June but as I did not know the actual delivery date neither I nor my Wife were available to receive it.
I took this on the chin as this would have happened even if it had come through Royal Mail. My wife contacted YODOL and asked them redeliver on the 29th June. They were unable to give an exact time so my wife had to rearrange her day and change some appointments to make sure she would be available. (Anytime between 8AM and 7PM!!!!) The package did not arrive!!
At around 6PM I phoned the YODOL help line. It informed that deliveries could be made up to 7PM and calls to the help line costed 10p per minute so I hung up. At about 5 minutes to 7PM I called back to find out where my package was. I was on the phone for 11 minutes with no response. I hung up again and went on line. I was able to set up a delivery for the following week or collect myself on Saturday morning. Although not ideal I felt it was my only chance to have the Camera in time for the Garden show.
The depot was in the next town and so involved a 20mile and 45minute round trip!! I asked why the delivery had not been made the day before and was told it was a picking error due to the imminent closure of the depot. I think I was supposed to feel some kind of empathy? I arrived at the depot for 9:40AM and had the package for 9:45AM this at least was prompt.

On my return home and opening of the sealed package containing my items I found the following. 1. The boxed Camera. 2. The camera bag I had also ordered 3. A PixMania lanyard –a freebie I assume. So far so good.
Unfortunately on opening of the camera box itself I was disappointed to discover the charger that had been supplied was not suitable for the UK and the instructions were only available in French, German and Dutch. I immediately emailed the customer service email address (The one I had received in response to my delivery query) to state my displeasure and ask for this to be rectified as soon as possible.
I did not get a reply to this. I was asked if I would like to answer a customer survey however, Must be automated otherwise they could have set the wheels in motions to send me my UK plug and instructions.
I followed up by checking online for peoples comments on Pixmania and it directed me to this site.
It was here that I discovered that PixMania despite being UK website is not based in the UK. I also discovered that I will not receive an English plug but instead an English plug adaptor. I also discovered I will not receive English instructions and that I should download them from Pix & I. I have as yet not been able to find a link to do this.
Let’s see what happens next? I have not had any response from PixMania other than an automated customer service survey (ironic) but I don’t expect anything to happen before Monday. Let’s see how long it takes for me to get a plug adaptor and finally be able to use my new Camera, just not in time for the Garden show.

03 July 2012

Reply from www.pixmania.co.uk

Hello
Thank you for your review. I am sorry that you were not aware that we are a French company and that you had problems with the delivery and yodel.
The information regarding languages, manuals and adapters will be clearly featured in the technical information sheet of the specific product. If for any reason you do not receive you adapter or you would like us to send you a printed version of the manual we ask that you contact us so that we can arrange it and I am sorry that you have not had any response.
I urge you to contact me directly on rachel@pixmania.com with your order details so that I may arrange the manual to be printed and forwarded, as well as the adapter plug and give feedback regarding the delivery service that you had to our transport department.
Best regards,
Rachel
Pixmania Mediator

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Closing their St Neots Depot

I ordered a FUJIFILM FinePix SL240 on Friday 22nd June and I was expecting to receive it on the 27th June (3 working days from placing the order) but would have accepted it by the 29th if I could have used it!!

The order was placed late on the 22nd June. I thought this would be ample time to receive it for the following Saturday 29th June in time to use at a Garden show I was attending. I emailed PIXMANIA to check when it would arrive and was told it was in transit and I needed to talk with the forwarders.
The item was not picked and shipped until the 26th June. It arrived for delivery through YODEL on the 28th June but as I did not know the actual delivery date neither I nor my Wife were available to receive it.
I took this on the chin as this would have happened even if it had come through <external link removed>. My wife contacted YODEL and asked them redeliver on the 29th June. They were unable to give an exact time so my wife had to rearrange her day and change some appointments to make sure she would be available. (Anytime between 8AM and 7PM!!!!) The package did not arrive!!
At around 6PM I phoned the YODEL help line. It informed that deliveries could be made up to 7PM and calls to the help line costed 10p per minute so I hung up. At about 5 minutes to 7PM I called back to find out where my package was. I was on the phone for 11 minutes with no response. I hung up again and went on line. I was able to set up a delivery for the following week or collect myself on Saturday morning. Although not ideal I felt it was my only chance to have the Camera in time for the Garden show.
The depot was in the next town, St Neots and so involved a 20mile and 45minute round trip!! I asked why the delivery had not been made the day before and was told it was a picking error due to the imminent closure of the depot. I think I was supposed to feel some kind of empathy? I arrived at the depot for 9:40AM and had the package for 9:45AM this at least was prompt.

There was an issue with what I had recievd with some missing items. This was not YODELs fault but the delay in receiving means I now have to wait the whole weekend before I am able to try and sort this out.

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Pix Mania

Non-UK Plug means I'm unable to use my FujiFilm SL240

I think I have made a mistake by using this company. I did not realise, due to the .co.uk address, that they were based on the continent (France I think) and the issues this would create.
Lessons Learnt:
1. Always check which country the company you are dealing with are based - I think PixMania are in France??
2. Don’t assume the delivery times are from the time you place your order.
3. Always read the small print – Even well-known companies such as PixMania can hide unexpected conditions.
a. If you are in the UK and use a UK site don’t assume you will get everything you need such as UK plugs and English instructions.
b. Don’t use companies that don’t take responsibility for the third parties used for their deliveries.
4. Don’t expect everything to be in the box such as a UK adapter

I ordered a FUJIFILM FinePix SL240 on Friday 22nd June and I was expecting to receive it on the 27th June (3 working days from placing the order) but would have accepted it by the 29th if I could have used it!!

The order was placed late on the 22nd June. I thought this would be ample time to receive it for the following Saturday 29th June in time to use at a Garden show I was attending. I emailed PIXMANIA to check when it would arrive and was told it was in transit and I needed to talk with the forwarders.
The item was not picked and shipped until the 26th June. It arrived for delivery through YODOL on the 28th June but as I did not know the actual delivery date neither I nor my Wife were available to receive it.
I took this on the chin as this would have happened even if it had come through Royal Mail. My wife contacted YODOL and asked them redeliver on the 29th June. They were unable to give an exact time so my wife had to rearrange her day and change some appointments to make sure she would be available. (Anytime between 8AM and 7PM!!!!) The package did not arrive!!
At around 6PM I phoned the YODOL help line. It informed that deliveries could be made up to 7PM and calls to the help line costed 10p per minute so I hung up. At about 5 minutes to 7PM I called back to find out where my package was. I was on the phone for 11 minutes with no response. I hung up again and went on line. I was able to set up a delivery for the following week or collect myself on Saturday morning. Although not ideal I felt it was my only chance to have the Camera in time for the Garden show.
The depot was in the next town and so involved a 20mile and 45minute round trip!! I asked why the delivery had not been made the day before and was told it was a picking error due to the imminent closure of the depot. I think I was supposed to feel some kind of empathy? I arrived at the depot for 9:40AM and had the package for 9:45AM this at least was prompt.

On my return home and opening of the sealed package containing my items I found the following. 1. The boxed Camera. 2. The camera bag I had also ordered 3. A PixMania lanyard –a freebie I assume. So far so good.
Unfortunately on opening of the camera box itself I was disappointed to discover the charger that had been supplied was not suitable for the UK and the instructions were only available in French, German and Dutch. I immediately emailed the customer service email address (The one I had received in response to my delivery query) to state my displeasure and ask for this to be rectified as soon as possible.
I did not get a reply to this. I was asked if I would like to answer a customer survey however, Must be automated otherwise they could have set the wheels in motions to send me my UK plug and instructions.
I followed up by checking online for peoples comments on Pixmania and it directed me to this site.
It was here that I discovered that PixMania despite being UK website is not based in the UK. I also discovered that I will not receive an English plug but instead an English plug adaptor. I also discovered I will not receive English instructions and that I should download them from Pix & I. I have as yet not been able to find a link to do this.
Let’s see what happens next? I have not had any response from PixMania other than an automated customer service survey (ironic) but I don’t expect anything to happen before Monday. Let’s see how long it takes for me to get a plug adaptor and finally be able to use my new Camera, just not in time for the Garden show.

David Brennan´s profile

profile image of David Brennan
David Brennan
Reviewer
1970
Abbots Ripton, United Kingdom

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