Received a good price on the pet prescription items but the dispatch rate was extremely slow despite providing the requested prescription details when asked.
Would use again,but allow a little more time if the prescription is needed quickly.
THIS IS THE SECOND TIME I HAVE USED THIS COMPANY FOR OUR DOG FOOD AND ON BOTH OCCASIONS I HAVE RECIVED EXCELLENT CUSTOMER SERVICE, VALUE FOR MONEY AS THE PRODUCT IS QUITE EXSPENSIVE AT OTHER OUTLETS AND A SPEEDY DELIVERY WITH TRACKING INFO.
THANKS VERY MUCH..........
I found dealing with this company very disapointing.....
I had problems changing my delivery point with them, I understand that additional information needs to be supplied as proof but it seemed a bit risky to keep providing more and more personal info across the internet when I originally supplied copy driving license and a bill as requested but they still wanted to request more information which I felt may be a risk for identity theft.
Communicating with this company is difficult, always long waits (25mins) to get through to someone on the phone.
When I decided to cancel the order it took several emails and several weeks to finally get my money refunded which I do not understand or find this accceptable...the email replies I did receive were always generic and did not answer my original question.
So all in all I would not recomend or recomend anyone to use this company as there are plenty of other companies which can offer a better service.
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