Received a good price on the pet prescription items but the dispatch rate was extremely slow despite providing the requested prescription details when asked.
Would use again,but allow a little more time if the prescription is needed quickly.
THIS IS THE SECOND TIME I HAVE USED THIS COMPANY FOR OUR DOG FOOD AND ON BOTH OCCASIONS I HAVE RECIVED EXCELLENT CUSTOMER SERVICE, VALUE FOR MONEY AS THE PRODUCT IS QUITE EXSPENSIVE AT OTHER OUTLETS AND A SPEEDY DELIVERY WITH TRACKING INFO.
THANKS VERY MUCH..........
I found dealing with this company very disapointing.....
I had problems changing my delivery point with them, I understand that additional information needs to be supplied as proof but it seemed a bit risky to keep providing more and more personal info across the internet when I originally supplied copy driving license and a bill as requested but they still wanted to request more information which I felt may be a risk for identity theft.
Communicating with this company is difficult, always long waits (25mins) to get through to someone on the phone.
When I decided to cancel the order it took several emails and several weeks to finally get my money refunded which I do not understand or find this accceptable...the email replies I did receive were always generic and did not answer my original question.
So all in all I would not recomend or recomend anyone to use this company as there are plenty of other companies which can offer a better service.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.