Hello James, I am very sorry to hear that you have not received your item. Unfortunately on this occasion it appears that your item has been lost in the post. I can see that you spoke with my colleague about this and I can confirm that we have dispatched a new item to you which is out for delivery today. If you do not receive it today please let me know and I can investigate this. Please accept my apologies for any inconvenience caused by this situation. Kind Regards, Casie. The PhysioRoom.com Team.