Called them with a general enquiry, got cut off - just hate Vodafone!! - but they rang me back - first fantastic bit of customer care.
We went to the store in Purewell met Richard and he with no fuss or oversell helped us chose the right cooker for the space available in the kitchen - even arranged when their engineers would come in and install the new cooker - second surprise they arrived on the day and at the time arranged!!! took away the old unit no fuss or bother - definitely the best experience shopping I have ever had and I am 69!!! This was Customer Service and Care at its very, very best. No my write up is not hoping that I shall win the £100 but a genuine acknowledgement of a fantastic company and one which I shall not only use again but more than that recommend to any one who wants to listen.
To all at Purewell Electrical - THANK YOU
I needed a new parasol and base for the garden - searched the web and found worldstores just what i wanted and at the right price, placed an order and got an acknowledgement almost by return - Goods being delivered Monday 13th.
Interesting that two separate items had the same consignment numbers - delivery arrived Monday as promised and then the fun started only one of the two items on board so contact the couriers who said that worldstores had only sent them ONE item for delivery.
Tried to contact the company and then the fun really began - complaints messages via the website are acknowledged and then nothing more is heard, call their premium rate number and left on hold for more than 20 minutes and still NO human being to talk to - i am contacting my bank to recover the payment and if this is not possible i shall track down the company (notice nothing on the website gives their postal address (very suspicious) but there is always Company's House.
No doubt i shall get an acknowledgement from one of their Customer Service Operatives - but i bet sure as eggs are eggs they won't resolve the problem - perhaps Watchdog is the way to go!!! WORD OF ADVICE TO ANYONE THINKING OF PURCHASING FROM THIS COMPANY - DO NOT DO IT - KEEP YOUR HANDS ON YOUR CASH
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