Dreams

No refund dreadful customer service

I would not ever order from this company or give them any star rating but thats not an option on here.We ordered an electric bed back at the begining of april approx£2000 .it should have been delivered in 2-4 weeks. Six weeks later a delivery date was arranged. And the same story as everyone else it never turned up ! We arranged another delivery date and surprise this time the bed turned up hurray . However it was the wrong base. Myself and my husband are disabled only discovered this two days later when my son came home from uni to assemble the bed ( yes like everyone else dreams were meant to do this) . I rang dreams and they said they would re order the bases. After many weeks the new delivery date was arranged then cancelled by dreams and then they phoned and left a message saying we will deliver on 16th june 2012. I phoned and advised them that this date was not convient and they said they would rearrange delivery and phone me. And yes you guessed NO phone call. However first thing on the 16th june i get a call to say we have your bed and will deliver in ten minutes. I tried to explain this was not convient but was told by yodel delivery take it or leave it. So the new bed bases arrive and again they are not assembled and we are left with all the packaging. My son has to come home agian to make these bloody beds ( 200 mile round trip) only to discover the new bases are dirty and damaged. So i ring dreams and tell them the problem . They offer me £120 compensation and as i have now lost the will to live i say ok! This would have been the end of the fiasco if only they had paid the compensation. I rang them on the 22nd june and asked where this money had gone to be told oopps we havent processed it, at this i said i now wanted a reund and they could have their beds back. After much debate and arguing with dreams this was agreed and they said they were actioning the refund that day. On the 27th june the beds were collected from us . I thought as i was told the reund would take 7-10 days it would be in my account by today monday 2nd july (10 days later) . Yes you have guessed it i still have no money, no beds and now no patience.various excuses have been given to me today and i will advise on here when if ever i see my money. Oh and to date as i now have no money i have not been able to buy any new beds and it is not fun for two disabled people to sleep on their sofas for 5 days!!!!