Having family living in Italy it's always been a complete nightmare trying to get gifts to them - posting gifts from the UK is expensive and living in rural Italy even Amazon doesn't work (as the couriers refuse to deliver). Sending cash in the post is never a good idea and transferring cash using a bank is horribly expensive so refuse to use it. What to do instead? Well, I read about Transferwise and thought it was a brilliant idea - tried it out with a small cash transfer which worked fine so have now used it for a larger amount. Only a £1 to transfer cash, a reasonable exchange rate and the cash arrived safely in just a couple of days (which is amazing for Italy!). So, after using it twice I wouldn't hesitate to recommend it to others. Great job Transferwise!
Easy to use web site, quick friendly response to a query, good price, fast delivery. and dealt very promptly and efficiently with a return. The only small issue was that I didn't seem to get my postage repaid from the return - but only a minor issue and wouldn't stop me recommending.
After moving away from First Direct to Santander I soon regretted it - Santander were a nightmare and I seem to spend most of my time on the phone listening to music. What a relief to be back with First Direct - normal friendly people answering the phone within seconds, fast efficient and enjoyable doing business with them. At a time when banking has such a bad name, what a relief to find a company that really seems to understand customer service.
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