Gary Holpin´s profile

Reviews (5)

One of the worst customer experiences I've had in a long time - but at least they tried to sort things out

What can I say? came highly recommended by a friend and the many good online reviews. However, my experience has been, to be frank, a complete nightmare.

Day 1: Placed order online - received on screen confirmation, but no email confirmation of order being placed or payment.
Day 3: Emailed to ask whether my order had been received as I could see nothing on my invoices page (and still no email confirmation). Told that my order hadn't been received and I should try re-ordering.
Day 4: Placed another order - again, seemed to work OK, but again no email confirmations and no sign on my account page that any order had been placed.
Day 5: Contacted - told this time that both orders had gone through OK and I had been charged twice - one would be refunded. Also told they would sort my account page out so I could see my orders (this hasn't happened)
Day 6: No products received (first order was meant to arrive by day 5 according to web site). Emailed Got no response. Phoned them - this time I was told that one item had been printed and was on its way, as for the rest, there were two orders on hold because there was a problem with the artwork and I needed to resubmit it.

Why did it take 4 contacts with for someone to tell me what was actually going on? I have now wasted a week, and with a book launch coming up have no marketing materials. I have paid twice, I have no written confirmations or receipts, half of my emails were not responded to, I was given conflicting information each time I contacted them, I've spent hours of my life trying to place an order and I'm left not being sure what will turn up, what won't turn up, or how much I will eventually get charged. What I do know is this is the worst bit of customer service I've experience in years.

I would not normally consider posting such a negative view without first giving a company an opportunity to put things right - however, I am so annoyed and my experience has been so bad that I'm not convinced it would make much difference. Sorry, but this really, really is not good enough.

Will I be using again? You decide.

Update (two weeks on). I've now revised my review up to 2* (maybe 2.5 at a push). After such a damning review, I quickly had the helpful Laura from Printed keen to help which at least was a positive step. Two weeks on I've received some of the goods in time for the launch (but not all) and the quality is good. However, it's taken 2 weeks and 20-30 emails / calls to get this far and I'm still not entirely clear on what the problem (or problems) were. Based on my experience, I still doubt if I would use them again, and it's been such a hasstle its hard to give more than two stars - although Laura, I appreciate your hard work at trying to sort things, Plenty of great reviews about on here, and I'm genuinely sorry I'm not able to provide one.

07 April 2014

Reply from

Hi Gary,

I am really sorry that you have had this experience. But pleased that we managed to rectify you problems and get your cards to you in time for your book launch.

I hope you are pleased with your cards.

Kindest Regards


What a great find!

Having family living in Italy it's always been a complete nightmare trying to get gifts to them - posting gifts from the UK is expensive and living in rural Italy even Amazon doesn't work (as the couriers refuse to deliver). Sending cash in the post is never a good idea and transferring cash using a bank is horribly expensive so refuse to use it. What to do instead? Well, I read about Transferwise and thought it was a brilliant idea - tried it out with a small cash transfer which worked fine so have now used it for a larger amount. Only a £1 to transfer cash, a reasonable exchange rate and the cash arrived safely in just a couple of days (which is amazing for Italy!). So, after using it twice I wouldn't hesitate to recommend it to others. Great job Transferwise!

Excellent service - only one minor issue away from 5* - would still highly recommend

Easy to use web site, quick friendly response to a query, good price, fast delivery. and dealt very promptly and efficiently with a return. The only small issue was that I didn't seem to get my postage repaid from the return - but only a minor issue and wouldn't stop me recommending.


So good i've tried them twice

After moving away from First Direct to Santander I soon regretted it - Santander were a nightmare and I seem to spend most of my time on the phone listening to music. What a relief to be back with First Direct - normal friendly people answering the phone within seconds, fast efficient and enjoyable doing business with them. At a time when banking has such a bad name, what a relief to find a company that really seems to understand customer service.

Pet Supermarket

Good price but delivery not the fastest

Prices are good but took over a week to arrive - a bit long in my buying-online experience.

Gary Holpin´s profile

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Gary Holpin
Male, 1968
Honiton, United Kingdom