I ordered a wet weather jacket over 3 weeks ago and after 1 day they had charged my credit card and sent me an email telling me the order was closed and they were despatching my order. I wish I had happened across this website before making a purchase. After reading all the bad reports, and still having not received my jacket, I have inundated them with emails.
Finally today I received an email telling me they are refunding my credit card as the order was taking too long to deliver. I am hopeful that I will receive a refund, but after reading some of the below complaints I won't be convinced until it's in my account. I have contacted my credit card company who are going to investigate it in the meantime.
I wouldn't have worried so much if someone there had communicated with me the delay with despatch. A one minute email from them would have put my mind at rest weeks ago and I would have been happy to wait for my jacket. Now all I want is my money back and to forget about this company altogether.
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