Ok, I came to this site and read the reviews before using the company and I was a little alarmed at some poor reviews. However, there are a lot of wingers in this world, especially on the internet and unfortunately some scammers so I decided I would give them the benefit of the doubt. Also the product I wanted was very cheap via Firstbathrooms and not really stocked by other companies. On ebay a seller wanted effectively double the price for the same product. I guess the deciding factor was that most reviews said the products were good quality and in general it was peoples gripes about delayed delivery that was the sore point.
So I contacted them by phone before ordering to see if the unit was in stock, I was told it wasn't but it should still be delivered in the 5 day working period. I was not hopeful of this but still went ahead expecting to be disappointed. You probably think I am going to say it was delivered in 4 days, it wasn't, the 5 days came and went! So off the email went and I am glad to say it was promptly answered promising delivery 3 days later. This promise was met and the units arrived.
Next problem, well two in fact! One unit in the wrong colour, and the toilet pan cracked.
Off went another email with a photo of the damage and replacement units arrived a couple of days later.
So why the 4 stars? Well when I ordered I knew the product was not in stock so I expected the 5 day delivery to be broken, they are relying on a 3rd party, the manufacturer, to honour their side. The incorrect unit colour and damage to the toilet, well these things happens. Life always throws some problems, but they handled the problem professionally and efficiently and in a couple of days I had undamaged and correct items.
I expect some of the negative reviewers had problems similar to mine and then posted their terrible experience, forgetting there are worse problems in life.
I would use this company again. I think if you order your items with plenty of time in hand before you pay someone to fit them, then any problems that occur can be resolved before you are paying a plumber to sit around and do nothing. And remember they appear to be great value for money.
I have now used tyre-shopper.co.uk twice and have been pleased with the price and service obtained both times. Using the website is simple and easy and arranging the depot location and time to fit the tyres is one extra click after purchase.
I will almost certainly use them again for my next set of tyres.
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