Mark Stevenson´s profile

Reviews (1)

Solopress

Too many cooks!

I can't fault the product quality, turnaround times or price. My only comment would be the number of different people that communicate with me per job. Often I can receive emails from 3 or 4 different people often requesting the same information.

One dedicated person to look after my account would be better.

03 July 2012

Reply from Solopress

Dear Mark

Thank you for your feedback.

Further to your comments I have looked into the correspondence you have received, you are correct in saying you have received a few emails from different people. Within Solopress we have different departments that carry out different tasks.
You have an Account Manager Gary Toomey, he is responsible for ensuring your print requirements are fulfilled. After Gary has processed your order you will receive an email from the Payment Department, Despatch Department and finally an email from Customer Service with a feedback request. We have this process in place to ensure all stages of the process are carried out by an individual based on their job role and responsibility.

I trust this has cleared up your query, if you have any further questions please do not hesitate to contact myself or Gary.


Kind Regards

Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702-460047

Mark Stevenson´s profile

profile image of Mark Stevenson
Mark Stevenson
Reviewer
United Kingdom

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