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I ordered form Vertbaudet online and paid £77.60 for my order by debit card and money left my account immediately.They then deducted £40.30 for the same order 7days later and still had not received it.I called them and I spoke to a very rude woman who kept denying that they had not taken the money twice and my bank had already confirmed it was them.I sent them emails when i was very upset and guess what?The money mysteriously appeared back into my account the next day.I never got an apology and I thought it could have been one of those mistakes.Eventually I received the order but it was in bits.As they were saying some of the things were out of stock but they only tell you this immediately after you have ordered not like other shops like Debenhams,Next,M&S etc where they wont take your money if they don't have stock.
Last week I saw some baby stuff I really liked and decided to order and they have just done it again!They've taken more money from my account for the same order!Even though I once again paid £46.70 by debit card when ordering and money left my account immediately. Today a further £20.35 left my account for the same order.I have emailed them and am waiting to see whats their excuse this time if anyone bothers to contact me.Last time I almost got charged by my bank for going over my account coz if i had not checked my balance that day & I didn't have money in my savings I could have been in trouble. Luckily today i had enough money in my account but if i had plans i could have been short.Its really annoying and frustrating and I have now decide not to ever buy from them again.

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Betty Kim
United Kingdom