Asda as a store is OK, prices are keen, and some of their items are veru good, especially salads, but when it come to home delivery they have consistently failed me.
A small niggle, but annoying enough, is that when substitutes come (substitutes are understandable), they are not separated from the rest of the shopping, which means raking through dozens of bags of shopping to find the chilli paste that some how was thought to be a valid substitute for garlic paste. But that is the small niggle.
What is unacceptable, is missing items and then the response. The customer service centre (offshore in South Africa) are actually fairly helpful and sympathetic, but then remedy of issues is down to the delivery store and that is where service breakdown to unacceptable.
Last night, about one third of my shopping was missing, all the chilled goods were missing. The customer services were meant to inform the store immediately, but left it until 10 am next day, so their '24 hour' redelivery clock didn't start for 12 hours.
What that means is we are left without food that we ordered for 36 hours at least.
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