I used Expedia to book a return flights from London - Athens, Thira - London. Unfortunately due to unforeseen circumstances I had to cancel the first leg of my journey and book through another airline, only because there were no suitable flights available through expedia to reschedule. I understood that I would not be due a refund for the flight because I cancelled it, however I was advised that I was due a tax refund from the cancelled flight.
On April 25 I was advised that I was due a £40 tax refund and would receive this in 2 - 12 weeks.
On May 29 I phoned requesting a status update on my refund to be advised that the airline had not received the refund application from Expedia. Expedia reapplied for the tax refund with the airline and I was advised that I was due £80, not £40, and that I would receive this in 2 - 12 weeks.
On July 2 I phoned requesting a status update on my refund and was advised that Expedia cannot apply for my tax refund until after I have completed the last leg of my flight in August and that it was a £40, not £80 refund and only then should I expect to receive it in 2 - 12 weeks.
Expedia have not at any point contacted me to advise me of any problems with my refund, I have had to contact them and every time have been given incorrect advise.
I have been advised to call them again in August after I have been on holiday to request, once again, that they apply for my refund and that I will have to wait another 2 - 12 weeks to receive the money owed to me. If I ever receive the money rightfully owed to me I will have waited approximately 8 months for a £40 or £80 refund.
I often use sites such as Budget Air, Expedia and Edreams and Expedia have by far given the worst customer service.
I will never use Expedia again and would not recommend Expedia to anyone.
Nastassia Ljungh found this review useful
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