FurnitureCamden

Disappointing Service - 3 weeks on and goods yet to arrive... : (

Assured via email to expect a call from the courier this week, ahead of delivery of goods by 13th July...

If it happens on the 13th then it will be 32 days since the goods were ordered and paid for. Very poor management of expectations given that I checked that the goods were in stock prior to placing the order and should have been delivered within 5-15 (working) days

The explanation "There have been a misunderstanding between our couriers and suppliers and collection from our suppliers has been delayed, Please allow a few more days."

More proactive service management by the company to manage expectations about delays - would have been nice; rather than relying on customers to chase for progress by email as (no phone number available) . The email update on the order tracker says nothing but 'processing' since the order was placed - which is just as unhelpful.

Hayley J Makin found this review useful

17 July 2012

Reply from Furniturecamden.

Dear Sharon,

Thank you for your feedback.

We are sorry you are disappointed, unfortunately sometimes delays occur. We decided to change our courier due to delays.
Since you had this issue we will offer you a 5% discount from your next order if you wish to order with us again.

Senior Account Handler

Melanie Bernard