Assured via email to expect a call from the courier this week, ahead of delivery of goods by 13th July...
If it happens on the 13th then it will be 32 days since the goods were ordered and paid for. Very poor management of expectations given that I checked that the goods were in stock prior to placing the order and should have been delivered within 5-15 (working) days
The explanation "There have been a misunderstanding between our couriers and suppliers and collection from our suppliers has been delayed, Please allow a few more days."
More proactive service management by the company to manage expectations about delays - would have been nice; rather than relying on customers to chase for progress by email as (no phone number available) . The email update on the order tracker says nothing but 'processing' since the order was placed - which is just as unhelpful.
Hayley J Makin found this review useful
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