On 29 Dec I saw a deal online regarding James Wellbeloved Adult Cat Food Fish [ 6 x 300g ] for £2.60. I paid with Paypal and the order went through and I got an acknowledgement (as above). On 3 Jan I received an email to say that there had been a pricing error and the order was cancelled and I was to be refunded. They did, of course, quote the T&C of placing an order so anyone placing the order just has to put up and shut up.
Regardless of this I found it very irritating and extremely bad customer service that they did not fulfil the order as a gesture of goodwill. I have never ordered from them before and would certainly not order from them again.
horrible experience from day one.
discount was not applied for new order One item was faulty, called them and was told the item had now increased in price, they would resend and if I decided to keep it I would have to call again to get the discounted price! Ridiculous. The MOST horrible user unfriendly accounts page. Customer service staff leave you hanging on the phone while they go and ask someone, what is the point of them answering the phone if they cant make a decision? It was difficult to understand what they were saying and i had to aske them to repeat/repeat/repeat. Returned faulty item was not credited to my account as the correct item. Numberous telephone calls (all costing extra money).I tried the online chat to get it sorted but was told they do not deal with that sort of thing! Tweeted my displeasure Twitter staff told me that the email is not the registered one on my account, when it is! . Then I had another email from Twitter team asking me what the problem was. Total chaos.
Despite having some decent items and competetive price, will probably not use Very again, plenty of mail order companies out there but sadly Direct Home Shopping is a large group involving many well known shops. From a lot of the reviews here it seems that CS is lacking, I wonder if Very ever take the time to read the reviews and maybe in the future will invest in some staff training.
trustpilot10 found this review useful
have an extended warranty on my washing machine. Called service dept and was told by a very rude woman that it would be a week before the engineer could call. I later found out from the engineer that they usually call within 2 days. I have to say the engineer was excellent!
Ordered a vacuum cleaner in their 'yard sale' and paid for delivery. after 2 weeks and 2 emails (with no response from them) I called them, extremely disappointed with outcome. So i went to Twitter. At least it got a reaction! Finally someone took notice and sent me an 'upgraded' vacuum cleaner AND refunded my postage. I have to say the cleaner works great but it is very heavy and awkward. I probably wouldnt buy their product again.
Bought a fab watch from there. Found a 5% discount voucher online. Delivered free the next day. Had a small problem (so I thought). Phoned customer service, who immediately sent out a prepaid bag to return the item. As it turned out I didnt have to. Great range of products at good prices.
I had an account with eon for some years that went smoothly then I 'switched' to another provider and then switched back. Despite calls almost every day, It took Eon 6 months to get it right. I was getting letters almost every day saying one thing or another, the stress was unbelievable. I decided to 'tweet' my dissatisfaction and from then on my experience was totally different. I have to say, if I could rate EON twitter team it would be 5+ stars but the general customer service, dont have a clue. Try it, it might work for you and your problem. To be fair, I was given compensation of credit to my account by AM of the Twitter team, who was amazing and kept on top of things until it seemed to be sorted (yesterday 25/3/13) But we will see.
Keep up the good work 'Twelpers' (esp AM)
I was doubtful in ordering this bag but it was from ebay so went ahead. It is a bag used for nappies/wet clothing and just perfect for what I wanted.
Knowing it was coming from HK I realised it would take some time. Well, the bag was shipped the same day and arrived 10 days later, cant ask fairer than that. The bag looks just the way it is on the pic.
I have received a follow up email from the company offering 15% discount from any purchase made from their site. Will go and look to see if there is anything else I like.
Very happy customer!
After searching the internet for a suitable light for my living room and seeing that the one I wanted was about the same price everywhere. I called Castlegatelights to ask a specific question about the product I wanted to order. As they did not have the light in stock, the assistant said he would order it and check it when it came in the following day and then call me to let me know.
Sure enough, the following day, I received the phone call and my question was answered. I ordered the light and it arrived the next day (free delivery). One fantastic thing about the delivery is that they email you in the morning and tell you within an hour when you can expect delivery so you are not waiting in all day! Would have no hesitation to recommend Castlegatelights to anyone and everyone.
I use Asda all the time as its the most local to me. The range of products is good and well priced. I also like the website.
However, the customer service in the store leaves a lot to be desired.
Only this week I was made to feel like a criminal (twice) as I wanted to use vouchers to pay for the shopping. They FINALLY accepted them and as I was leaving the store, the alarm sounded and was stopped my a burly security guard asking me to show my receipt. They had forgotten to remove a security tag..very very embarrassing.
being on the voluptuous side, I used to use EVANS a lot but find them totally overpriced. They used to have a monopoly on larger sized clothes but thankfully that is not true now. I tend to use other sites and only use EVANS for the odd thing I cant find elsewhere.
Use next for clothes and homewear. I have collected from the store and each time they ask for different things to prove my identity...weird.
I get an email stating one thing, when I get to the store, its another thing. Get your act together! They do have nice things though, and reasonably priced
I have had a love hate relationship with Tmob for about 3 years now. They mess up big time and then apologise and offer you a carrot to stay with them. I once didnt have service for a month and they kept saying it was my phone..but of course it wasnt!
Generally the customer service is extremely poor. Only twice in the three years I have been with them can I say that I had GREAT customer service (and dont even get me started on the new South African guys they have working for them!)
If they dont offer exactly what you want...look elsewhere
I had an offer with one of those daily deal companies. £6 for 3 months unlimited streaming and 2 films at home. I really enjoyed it, even though I do not watch many films. However, once you have had one 'offer' you cant sign up for the free month or any other daily deal offer.
It worked really well for me and saw films I wouldnt necessarily watch and caught up on some that I had wanted to see. However, the very latest films are only available if you pay extra...per film. Not fair!
Used this company for the first time last week. Could not complete my order on the website so gave them a call. Agent I spoke with dealt with my order fast and efficently.
Was advised if the money was paid my 2pm the currency would arrive the next day...and it did!
Great service and good exchange rates too.
Have had three parcels delivered by yodel this week.(november 2013) The delivery drivers were very pleasant and polite. I had texts to say that the parcels were going to be delivered and could track them online. The only thing is that they cannot give a time..just up until 9pm (which is a very long day to wait in). One text message I got gave the drivers phone number but I did not use it as I was in anyway. If they could narrow the delivery time down they would be fantastic.
Sky can be horrid, sky can be great. Have had various dealings with them over the years I have been with them and I am still with them so it must say something!
Its nice sometimes to get someone who knows what they are talking about and how to give good customer service, sadly, this does not happen often but I just keep calling until I get someone.
Stayed at the Premier Inn Terminal 5 Heathrow. Great value and good food in the restaurant and fantastic value if you book the 'meal deal'
There is a free bus to Terminal 5 or you can pay the shuttle at £4.50.
The parking is £12 per night....yes..£12! A total ripoff.
Recently bought an O2 simcard on ebay that was a number I wanted but as I am with Tmob (dont get me started on them!) I had to transfer the new number. I contacted O2 customer service and the lady I spoke with was absolutely delightful!
My son is an O2 customer and is always on to me to change to them...how I wish I had before taking out a new contract with Tmob.
Love amazon! you can usually find what you want at a reasonable price. Have bought hundreds of things from there and only once had to contact them, a replacement was sent immediately.
Update on this review March 2013. Still enjoying a fab love affair with Amazon. Had to contact them again regarding a small problem, it was sorted within the hour. Just love the 'we will call you' service. Well done!
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