Having been informed that our order of 11 quaichs could be fulfilled by Saturday June 16th, we were somewhat perturbed when 1 quaich was delivered on that date. Upon a telephone enquiry on Monday 18th, we were told that there had been "a mistake at the warehouse" and assured that the remaining 10 quaichs would be expressed out that day.
By Wednesday 20th there was no sign of them. A further telephone call elicited the information that they were beng "made up." Eventually they arrived at the engraver's on Friday 22nd, and were transported to us by a friend just in time for the required date of Saturday 23rd June.
The engraver did the work at home, after his own working day, on the Friday. Both he and his wife took turns to wait at home for the promised deliveries on the Tuesday, Wednesday and Friday.
This was a thoroughly unsatisfactory experience which involved us at best being misinformed, and at worst lied to, although hopefully this was not the case.
We'll get our quaichs somewhere else next time.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook