Thomas Østergaard´s profile

Reviews (5)

SEAS-NVE

Kundeservice? En joke!

Det må være den mest arrogante og ligegyldige kundeservice jeg nogensinde har været udsat for. Første dag som kunde, og jeg fortryder allerede...
Jeg snakkede først med Ulrik, efternavn ville han ikke give, da han mente at det kun kunne være aktuelt, hvis jeg skulle have fat i ham privat? Hvad er dog det for noget at sige til en kunde! Han havde ret i hvad han sagde, til dels, men hans service og hans kommunikation var ikke eksisterende, han lyttede overhovedet ikke til hvad jeg sagde, og når jeg gjorde ham opmærksom på det, så sagde han bare at det ville han notere. Det endte med at jeg lagde på og ringede op igen, så jeg kunne få en anden medarbejder.
Jeg fik så fat i en Per, tror jeg han hed, efternavn opgav jeg at spørge efter. Per havde åbenbart snakkede med Ulrik og mente at når jeg allerede havde snakket med Ulrik, så var der ikke noget han kunne hjælpe med. 30-60 sekunder efter at jeg havde ringet op, lagde Per på?! Jeg nåede ikke engang at stille mit andet spørgsmål.
Jeg ringer igen og får fat i en 3. medarbejder. Han var meget anderledes, desværre kan jeg ikke huske hans navn, men han lyttede og besvarede alle mine spørgsmål på en pæn måde.
Det kan godt være at jeg måske var lidt besværlig, men andre gange hvor jeg har skiftet udbyder, der har det bare virket lige så snart jeg har sat stikket i, og det gjorde det ikke med jer, og det er svært at forstå. Og jeres kundeservice gjorde bestemt ikke det den skulle, hjælpe jeres kunde. Jo i 3. forsøg hjalp det, men jeg er allerede så utilfreds med jeres behandling af mig, at jeg overvejer at finde en ny udbyder

Maria-Louise Lund Nielsen found this review useful

19 December 2013

Reply from www.seas-nve.dk

Hej Thomas
Det er ikke af arrogance eller uvilje, at vores kundekonsulenter ikke oplyser deres efternavne. Det er en fælles beslutning fra ledelsens side, gældende for alle vores kundecentre, at de ikke skal oplyses. Så jeg må sige, at de medarbejdere du har talt med, har optrådt korrekt i den henseende.
Det kan være lidt svært for mig, på stående for at vide, hvad der er sagt og gjort i de samtaler du har haft. Jeg kan derfor kun overordnet svare, at jeg er rigtig ked af, at du har oplevet to af dine tre samtaler på den måde. Jeg er specielt ked af at læse, at en efter din opfattelse har lagt røret på under jeres samtale. Nu kender jeg de to gange Per vi har ansat i teknisk support godt nok til at vide, at det ikke er kutyme for dem at afbryde en samtale. Det er slet ikke hverdagen for nogle af vores kundekonsulenter, at de lægger røret på under en samtale. Så umiddelbart må jeg formode at det er et hændeligt uheld, der var skyld i afbrydelsen. Men uanset hvad, så vil jeg naturligvis beklage hændelsen.
Hvis du fortsat har spørgsmål til vores tekniske support, vil jeg bede dig om at skrive en mail til kommunikation@seas-nve.dk jeg tage fat i dig ad den vej, så problemerne bliver løst.
Venlig hilsen Søren, Fiberkundecentret.

Elgiganten.dk

Købte nintendo XL hos Elgiganten

Jeg var med min datter ude og for at købe en Nintendo XL hos Elgiganten i Fields. Hun vælger farven på den, og sælgeren siger at de har en tilbage. Vi går op og betaler kontant, og går til vareudleveringen for at hente den. Da vi kommer derhen og aflevere kvitteringen for købet, går manden bag disken ud på lagret for at finde den. Der går 10-15 min. så kommer han tilbage og siger at den er udsolgt. Vi går ind i butikken igen og beder om at få vores penge tilbage, kassemedarbejderen siger så at de ikke udbetaler kontanter ved retur varer. Jeg forklarer ham situation, så han kan forstå at det er dem der har lavet fejlen, og fortæller ham at vi gerne vil have pengene tilbage med det samme, så vi kan gå over i Fona og købe den Nintendo, som jeg havde lovet til min datter. Det hjælper ikke, så jeg beder om at snakke med en overordnet. Butikschefen kommer hen til os, og jeg forklarer ham det samme og han er enig i at det selvfølgelig er deres fejl, men at han stadig ikke vil give os pengene tilbage. De vil kun overføre dem, og det kan vi jo ikke bruge til noget. Vi skal købe en i Fona med det samme, og har brug for de kontanter jeg gav til dem. Det krævede en 10 minutters diskussion at få pengene tilbage med det samme, på trods af at det var deres fejl.

04 July 2012

Reply from Elgiganten A/S

Kære Thomas

Jeg beklager din uheldige oplevelse i Fields og vi skal klart have mere tjek på vores lagerbeholdning, så vi ikke udsætter andre for samme uheldige oplevelse som dig.
Derfor vil jeg gerne takke dig for din feedback og jeg videresender den naturligvis, til vores varehus chef i Fields

Af sikkerhedsmæssigt hensyn deponere salgsassistenten straks de kontanter som de modtager i en sikret aflåst boks, og som du desværre erfarede er det ikke nemt at få dem op, når først de er kommet ned., endnu engang beklager jeg din oplevelse

Med venlig hilsen
Lani, kunde-specialist
Elgiganten DK

Bil Centret

Falsk reklame hos bilcentret

Jeg var med en kammerat ude og købe bil hos dem, og de reklamerede med 25% i udbetaling eller minimum 25.000,- og så var man godkendt til lån hos dem, ligemeget om man stod i RKI eller ej.
Det viste sig ikke helt at holde stik, da han pludselig skulle smide 15.000,- ekstra oven i de 25.000,- han allerede havde lagt, altså 40.000,- i alt til en bil der kostede 75000,-og papirene var allerede underskrevet, da de informede ham om de nye betingelser. Han havde også fået at vide at der var 6 måneders garanti på den hos dem, det viste sig efterfølgende, at det var 6 måneder eller 10.000 km

Per Christensen Automobiler

God service og gode priser hos Per Christensen automobiler

Jeg har købt en brugt bil hos PC-auto, for nogle måneder siden. Prisen var klart den bedste på bilbasen, for den model jeg købte og han smed oven i købet 2 nye fordæk på, uden at jeg havde spurgt om det. Har været der en gang siden, med et lille info problem på skærmen, som de ordnede med samme og uden problemer.
Kan kun anbefale ham, og vil bestemt kigge hos ham igen, næste gang der skal købes bil

Cathaypacific

Paris-Hong Kong-Cebu with Cathay pacific

My daughter and i arrived in Paris in time to catch our next flight going to Hong Kong with Cathay pacific. We were already checked in, so we went straight to the gate. When we got to the gate, it said it was 4 hours delayed. There was some flight attendants standing at the gate, so i approached them, trying to get some info about the delay. Apparently they didnt work for Cathay, and they told me that the Cathay people would be there 1 hour before take off. I asked if it was 1 hour before the original take of or 1 hour before the delayed take off, but they didnt know. I found another flight attendant, who showed me a 1. class Cathay lounge. I went up there and the door was open. I asked the woman behind the counter about the delay. She said it was an engine problem and they were working on it. I asked about our connection flight from Hong Kong to Cebu, because with a 4 hour delay we would miss it. She looked at her screen and said she couldnt see any other take off from Hong Kong to Cebu that day, she then gave me 2x20 Euro voycher for food in the airport. She was friendly. I went down again dissapointed about the connection flight.
Then 1 hour before the delayed take off, it was delayed for another 2 hours. I went up to the 1. class lounge again. The door was closed and i rang the bell, the door opened, and i talked to the woman behind the counter, again she was friendly, but couldnt really tell me anything. When i got back down, there was Cathay people at the gate. I told them about our connection flight in Hong Kong, but they couldnt check if there was another flight to Cebu that day, and they seemed annoyed. I told them to find a way to check it, they refused. Then i told them that i´ve already learned that there wasnt anymore more flights from Hong Kong to Cebu that day. One of them asked me how i knew that, and i told them that i had been up in the 1. class lounge, she looked at my tickets and saw it was econmy class, she then said, that i was not allowed to go up there, and got a bit upset. I asked her, if that was her answer for my question about our connection flight. She didnt repli, so i said it would be nice if you could give us some informations about the delay and our connection flight and went down to my seat again. Half an hour later i went to speak to them again, i asked them if they had booked a hotel for us, and the answer was no. I told them that they should do that, but they refused and said its not even sure that were going to take off today. 1 hour before the 3. take off time, they made an annoncement. The flight will take off in 1 hour, we just have to clean it first. That really made me wonder why they havent already done that, while they were fixing the other problem. I approached the Cathay people again, and asked them if they have arrangered for a hotel room for us, they said no and said the Cathay people in Hong Kong would do that. I asked about a compensation, and one of them said, that it was written in the Catay contract, that they just have respect our destination and nothing more. I told that her that the law exceed your contract and that the EU law is quite clear on this subject. If the flight is delayed for more than 3 hours, we have the right for an compensation. She didnt say anything more, but one of the other flight attendants then showed me a piece of paper with something about the delay written on it, and said to me that i would get one of these, when i arrive in Hong Kong. We finally took of with 6 hour and 10 minutes delay and the captain made an announcement, where he said he was sorry about the delay and explained that it was something about a plastic thing, wich had been sucked in to the engine, but what really got my attention was when he said, it happened the yesterday. I would think that, they already had fixed the problem to the next day.
The plane was a bit old, but fine. There was good space for the legs and nice entertaining system, but the food was really awful and the flight attendants wasnt friendly. They did their job and nothing more, and if you asked them something, they seemed annoyed. I saw one of them rolling her eyes, when another passenger asked for some help. My daughter and i only took 1 or 2 bites from the food.
When we arrived in Hong Kong, they had put up three tables to help the passengers with all the missed connections flights. Theres was a big line in front of them all, and the lines blocked for the passengers to find the right table and it also blocked for the passengers who didnt have a connection flight to catch. I got our new boardingcards for the next day after about 20 min. I asked about our luggage, she asked if that was necesarry, and i said yes, we want some clean clothes for tomorrow. She then tried to call down, so that they could find it, she couldnt get a hold of anyone, but she said that she would keep trying and that we should go to baggage belt 8. I asked about the pice of paper with the delay. She didnt know what i was talking about, and i explaned what the woman in Paris had told me. She said she had never heard about that and couldnt give me anything. We went to find belt 8 then, and had to pass immigration control on the way. We had never been in Hong Kong before and didnt how it worked. We took our place in the line and when it was about to be our turn, a woman who worked in the airport, asked if we had filled out the papers. I said no and didnt know what she was talking about. She showed me where the papers were and said that we should fill them out and find her again, so we didnt had to stand in the line one more time. Why didnt Cathay give us the papers on the flight as the airlines usually do or at least told us about it. We found baggage belt 8, but the screen didnt say anything about Paris and theres was no luggage. We found a Cathay desk, with a sign saying assistance. I told the man behind the desk, that we just arrived from Paris and he said that it was belt 13. We went to belt 13 and it said Paris. We looked for our luggage, but it wasnt there. We waited for some time, without any result. I appoached the Cathay assistance desk again and said that our luggage wasnt there. He asked for our luggage recipes and i gave it to him, while i explaned him about the missed connection flight. He then said, that it will come on belt 8 and we should take a seat. we waited for 15 minutes and i approached him again. He said that it would take 1 hour before luggage will be here. After a small argument i got them to deliver our luggage to the hotel that they had booked for us. It arrived 3 hours later at the hotel.
Cathay paid for the transportation to and from the hotel, with a bus.
The next day we went to the airport, and checked in and so. We then found the gate, and there was a huge line in front of it. we took our place in the line and waited. A lady then came and checked our boardingcards and gave it a stamp, she did that to the whole line. And we started boarding the plane, suddenly all passengers with children got to skip the line and board the plane before the others. Great i thought, but i also felt a little guilty. why should we get to skip the line, just because i had a child with me. When we reached the place where the scan your boardingcards, a woman was walking around to see if anymore needed a stamp. We got on the plane, and found our seats, but after 10 minutes the captain made an announcement. We gonna be delayed for 1 hour due to a part they werent finished changing. So we waited for an hour inside the plane and then we took of. The plane wasnt as old as the one from yesterday. The space for the legs was fine and also the entertaining system, but again the food was awfull and the flightattendants did their job and nothing more.
I will never fly with Cathay pacific again, if i can avoid it. I have tried to be delayed many times before, but never with so bad service and so little info.

Thomas Østergaard´s profile

profile image of Thomas Østergaard
Thomas Østergaard
Reviewer
1977
Denmark

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