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No contact about out of stock item

After ordering a new MP3 player from purelygadgets last week, there was absolutely no progress made with the delivery of this.

After a week of the order status remaining "processing", despite the site clearly stating a 3-5 working day delivery, I got in contact with their customer service department.

It turned out that they had a large backlog on this particular product I had ordered, and that once these had been cleared, they wouldn't have any left in stock and weren't expecting to have any any time soon. This is despite the item page clearly stating it is still in stock (and still showing as in stock right now).

There was no effort to contact me about this issue before I had got in contact with them, despite it going over the estimated delivery date with no progress made whatsoever.

Harry Bachus, Pat Harrisand Emmaline Lucas found this review useful

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Nathan Stanier
United Kingdom