Fei Li´s profile

Reviews (2)


Not good site at all! Please don't use TopCashBack

I have purchase a contract with Vodafone and hope to get £70 cashback in August 2013 and have raised a missing cashback claim straight away coz they haven't tracked my transaction. Provided all details needed, then the long process started. Sent at least 5 nudges to them since August, no replies at all... I sent a message on 12th March and they replied and said: 'nudges are not a request for a response, they simply help us to indicate which claims to prioritise'. But isn't it obvious 5 nudges didn't get them to prioritise my claim anyway!!! OK, I then sent 3 messages and got 3 replies each of which just means they're processing my claim.... which sounds like an excuse anyway because god knows how long that will take!! Maybe my phone contract would end and the cashback claim is still 'BEING PROCESSED'!!!!!!!

So cheating........ Please do not use them to get any mobile phone contract!!!!

07 April 2014

Reply from Topcashback

Hi Fei Li,

I am sorry to hear that you have not yet received a resolution to your claim. Sometimes, claims can take a little longer to process than we would hope as we are dependent on receiving a response from the merchant and their network. However, I would be happy to take a look into this for you and see if I can be of assistance at all. Could you contact me via email at conatact@topcashback.co.uk with the title 'FAO Samantha/Trust Pilot' so that I can do this?

Hopefully I can be of help.

Kind regards,
TopCashback Support

CCL Computers

laptop fix with motherboard change bill, but they didn't change it

Last year, my HP 9700 laptop goes wrong, graphic card may be damaged. So after some research, I decide to go cclonline to fix it, which will cost me £140 to replace the motherboard.

I have a desktop pc, so this hp laptop i hardly use it. But only 2 month later, my laptop issue came back. I couldn't even start. So I take out the old motherboard they said replaced. I found it doesn't match the size of my laptop. So I doubt whether they change it or not. so i went to another laptop fix shop, they checked, the motherboard haven't been changed. it is the original one. bloody hell , how can this happen??

Canice Clooney found this review useful

Fei Li´s profile

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Fei Li
Shipley, United Kingdom