Order placed on 14/03/13. 03/04/13 item still not delivered so I called the customer service line - that's really worth if you want to have a bit laugh. Some speaking corpse will ask you to press 1 or 2 depending on if you have or don't have an order but you even can't be sure if you are speaking with the correct company as the will not tell you some "hello, here is .." Then I had to wait 35 minutes !! to get an advisor to speak with me. And I've been told that I placed my order on 14/03/13 and 18/03/13 that item ran out of stock and that's why they didn't dispatch my order. Weird. I really don't understand this logic. But mainly - WAE+ didn't even bother to contact me and inform me about any possible delays, apologize, offer some solution - nothing. They just let it be. If I wouldn't call I would wait and wait and wait... The person on customer service just told me that the item had to be delivered 20-21/03/13 and asked if I want to keep the order or cancel. So I let her to cancel it, she confirmed that and I wanted to know when will I get my money back. She told me to log in to my account for this information and I've answered that I have troubles to log in to my account on their website and if she could just answer. To be honest I had to ask 5 or 6 times and on the end she told me that the refund will take up to 30 days !!!! So 3 weeks ago I paid something which they didn't send and even didn't inform me about it but they have my money for nearly 2 months. Perfect. And of course - the "help me log in" button on their website doesn't work .. A V O I D
Now - about one hour later I've contacted WAE+ to request an immediate refund otherwise I'm going to report them to Which! magazine, CAB and FSO. Will update when I get any response from WAE+.
A parcel from W'ton to Dublin - had to be delivered by 10 Dec, was delivered 7 December. Collection less then 2 hours after the order was placed. Simply great service and well done. Would definitely use again and recommend to others. One happy customer. Thank you
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