Clint Poppler´s profile

Reviews (2)

Bravofly

The worst travel agency ever

Well I had the worst run around with this company that Ive ever had with any. I booked tickets back in February for August to take advantage of the prices at the time and to just get my whole trip squared away. Then in may they told me they must switch my flight and that if the date doesn't work that I should call them and work something out and so I did and they said they would call me back with flight details that would work with my time schedule. Two weeks passed and i decided to call them back just to see if things were figured out yet but they told me they would contact me soon with the flight details. Now a month has passed so I called them back saying I need my new flight details so i knew what was going on for my trip and again they said they would call me back soon and promised me that they would give me a flight that would fit for me. Well now its been two months later I called them a total of four times in this period and was promised a flight for the 19th or the 20th of August. Now today I get an email from them saying that they will only give me a flight for the 21st and that would require me to stay in Venice an extra night and still pay for my pre booked hotel in my connecting city. I just don't get it how they can just give me the run around like this, they could have told me this in the beginning and now im stuck paying for the high price of the summer airfare and its a month until I leave. In the email I received today says I have 48 hours to call them to confirm if this works or if I want a refund which they say can take up to six months and that's just crazy. I would say stay away from this company and find something anything else. Now I'm out all the long distance calls the euro rate that I payed at the time and now the higher cost of airfare. It just makes my trip stressful before I even left the door.

04 July 2012

Reply from www.bravofly.com

Dear Sir,

I'm really sorry for the inconvenience caused with regards to the schedule change made by the airline on your booking and how it has affected your trip. I hope you can appreciate that as we act as an intermediary between the airline and the client we are subject to all the airline's decisions regarding schedule changes, cancellation, refunds. Unfortunately the alternative flight offered by the airline at the time was for the 21st of August whilst there was not a flight available in the correct class for the 19th of August.

However I must apologise for the length of time taken to deal with your request for different dates thus affecting the price of your flight. I am looking into why this took so long and will get back to you via email with more details.

I'm sorry you are unhappy with our service and we will pass on your request for a cancellation and refund to the airline and we will be back to you as soon as possible with an estimate of the refund offered by the airline. Unfortunately as stated in the terms and conditions it can take some time for the refund to be processed by the airline.

All the best, Sofia
Sofia@Bravofly.com

Skype

Skype is great

This just makes it so easy to call over seas and it is very affordable

Clint Poppler´s profile

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Clint Poppler
Reviewer
1981
Minneapolis, United States

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