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Reviews (5)

www.diy-kitchens.com

Excellent kitchen, good value

We chose DIY over the other providers (Magnet, Wickes, B&Q, local providers) for kitchen units after a lengthy review.

We then bought appliances bespoke at the cheapest on google and tops from an independent granite producer.

Quality at DIY Kitchens is at least as good as Magnet or Wickes' top of the range models but better in some respects perhaps. The designs and the price are better than Magnet by some margin. You don't have to buy Magnet's overpriced appliances either if you buy the units with DIY.

We were short of a couple of hinges once everything was delivered but these were replaced quickly after a call.

We had a "full height" kitchen made up and DIY actually made a couple of items for us only in the catalogue as "standard height" bespoke at the same price as other advertised models.

We are very pleased indeed with using DIY and would strongly recommend them. Ifyou use these guys, buy appliances online and worktops separately from an independent, then use Rated People to find a fitter, you can basically get Magnet's top of the range kitchen and installation for the price of their bottom or mid range. And don't have to go through the charade of negotiating their catalogue prices.

365 Electrical

Items arrived on time, with excellent communications

We purchased a large fridge with this company. Communications were excellent and the item arrived on time and quickly. Prices are competitive. All round good service, thank you.

JUAL Domestics Ltd

Late deliveries, poor communications, goods that arrived worked

Jual delivered items later than promised. We ended up cancelling half the order after they promised a fourth likely delivery time over 2 weeks late and had lost credibility with us. The items that we did take delivery of (AEG hood) was delivered in good condition and at the time promised. If they will not give you a delivery date (i.e. they don't have the item in stock), don't use this comopany if you want to see your items in the next month.

06 August 2010

Reply from JUAL Domestics Ltd

We at JUAL Domestics always try everything in our power to keep our customers happy. Unfortunately, although we keep over £3million worth of stock for immediate delivery and that the majority of our items are always in stock, it seems this customer must have selected a special order product.

At the time of ordering we inform all customers about products which are special orders and provide our customers with the estimated time provided by the manufacturer. As we are relying on a third party (the manufacturer) to deliver the item to us we are completely reliant on the information provided by them on special orders about the delivery date. Although 98.5% of all estimates are correct, there is a small amount which regrettably gets delays due to un-foreseen circumstances beyond any retailer’s control.

We do not believe this to be a negative on our company; as your review states as soon as we have control over an item we deliver it quickly and the products are in good condition. Where possible we always keep our customers fully informed of the progress of their orders and our customers are free to cancel at any time if they feel they can source the products quicker elsewhere (although because the delay was with the manufacturer, I’m sure any other retailer would be faced with the same delay).

We apologise to this customer but unfortunately the delay was outside of our (or any other retailers) control.

JUAL Domestics Ltd

Kitchenappliances123

Fast, flexible delivery, good price and item works very well

We bought a warming drawer from this company, "as new" but without its box. The staff were helpful in discussing the order. Delivery was very quick and flexible. The website does not allow one to specify a delivery date, but this can be organised by phone before you buy. Good communications, arrived on time and works well. Would recommend.

Buyitdirect

Good price, delivered on time and works perfectly

We bought an AEG oven from buyitdirect. The service was efficient and smooth from start to finish. We had no problems and found some of the reviews on this site a bit surprising.

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T Donegan
Reviewer
1910
United Kingdom

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