John Lewis

Maybe I was unlucky but ...

A really poor customer service with broken promises on delivery of something that was supposed to be in stock when i ordered it.

This followed endless calls to a polite but utterly powerless customer support team blaming incompetence on 'security checks'.

Eventually my item was dispatched 6 days after my order.

They took a very old fashioned approach to selling on-line, it was all talk and no action.