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Reviews (2)

Alpharooms

Dont book transfers with AR

On my recent trip to Bodrum/Turkey my airline changed its schedule- notifying AR with a copy of the change in order not to be charged.
Upon arrival to BJV airport no transfer was there- calling their provider they told me that somebody was there to pick me up. went to all transfer desks - nobody knew about my transfer and no signs were available for AR.. Around midnight another company offered to take me with them to my hotel (they did have 2 other guests for same hotel) so around 02:00am I arrived to my hotel (flght artrived 9:30pm).
Next day I received an email from AR confirming changes for my departure tranfer- which had no alterations- which means that the arrival time was NOT changed by AR- instead they changed something which did not need to be changed.
By telling this to AR their provider even provided a list with my name on it for their pick up from the airport- with a signature that was not mine-.
Unfortunaltely I was stupid anough to think that a combined hotel and transfer would be problem free. Off course AR refused to take any responsability and even told me that there was no refund- a refund I never mentioned as I knew they would not take any responsability.

I stringly suggest to book your transfer with transfercompanies who knows what they are doing and dont need ages to make small changes etc. I recommend a2b which usually is quite reliable and proffessional. AR should just stick to what they know- hotels!

Above refence number is for my next trip where I luckily have only booked my hotel through AR as my voucher is at the hotel in BJV., Dont make the same mistake as me and waste time and money.

CarrieAlong

nemt og hurtigt

nem hjemmeside, nem bestilling og hurtig levering

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aeronaut
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Denmark

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