Paul Hollingworth´s profile

Reviews (4)

Currys

excellent service - miles better than buying off Amazon

After waiting in 3 days for City Link to do a next day delivery from Amazon, I gave up and ordered the same TV from Currys.
16 hours later the Know How guys were in my house installing the TV, they took away my old TV and all the packaging.

It was a totally stress-free experience. as it should be!

Amazon should be more careful about who they chose to deliver their service promise, but I have no complaints about Currys.

Good work!

Viking Direct

Whatever happened to Viking Customer Care?

I bought an Apple wireless mouse from Viking 8 months ago. It fell apart so I phoned them up. No amount of persuading would work, they point blank refused to help me. They said 'its in our terms and conditions, the warranty is with Apple not us'. I said, send me a new one and then you can credit me for the old one when Apple sort it out. No way.

The solution proposed? A 120 mile round trip to my nearest Apple store.

Now, I am self employed. Have been for 20 years and I have used Viking throughout all that time. On what planet do they think I have half a day to waste driving 120 miles to replace under warranty a £50 mouse? How do they imagine I earn the money to buy stuff off them?

Why have a been a loyal Viking Customer for 20 years? Because they always gave me good service. I knew I could count on them for prompt delivery and after sales. But it seems that now they are run by Office Depot they don't need loyal customers any more.

I can take a hint.

Goodbye Viking Direct.

Amazon

Amazon should choose their carriers with more care.

I just posted a review about City Link. I am repeating it below, because my contract for 'next day delivery' is with Amazon, not City Link. The problem is that Amazon seem to think they have fulfilled their obligation if they ship on time. NOT TRUE! It is ON TIME DELIVERY that counts and City Link are letting you down Amazon.
If this was a once off, I would put it down to misfortune but City Link are consistently poor and their phone 'service' is appalling.

===============
This is the first time I have reviewed City Link, but it certainly is not the first time I have waited in all day for them.
According to the website, and the 0844 phone number my package was out for delivery this morning "between 07:30 and 17:30".
It is now 18:15. I just wasted the last 10 minutes listening to the automated apology on their phone line. I gave up.

What am I supposed to do now?

Wait in all evening?

Wait in all day tomorrow? And the next day?

Come on AMAZON - WAKE UP!!!

City Link are wrecking your reputation. 'Next Day delivery' means nothing if you use City Link.

I am getting fed up with consistently bad service from City Link this is going to affect my Amazon purchasing in future.

City Link

Consistently Hopeless

This is the first time I have reviewed City Link, but it certainly is not the first time I have waited in all day for them.
According to the website, and the 0844 phone number my package was out for delivery this morning "between 07:30 and 17:30".
It is now 18:15. I just wasted the last 10 minutes listening to the automated apology on their phone line. I gave up.

What am I supposed to do now?

Wait in all evening?

Wait in all day tomorrow? And the next day?

Come on AMAZON - WAKE UP!!!

City Link are wrecking your reputation. 'Next Day delivery' means nothing if you use City Link.

I am getting fed up with consistently bad service from City Link this is going to affect my Amazon purchasing in future.

George Philip found this review useful

Paul Hollingworth´s profile

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Paul Hollingworth
Reviewer
1956
York, United Kingdom

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