Don't get me wrong, I am very happy with the custom PC they built for me, the overclocking is brilliant, the PC more than very fast and stable, the cable management is flawless, and all together the "beast" they created for the money I spent is a real bargain. Where I wasn't really happy though, is their customer service. I ordered the computer by e-mail cause I was abroad at the time, and when it was all about making the sale and taking my money, they were more than responsive (average 20 mails a day). When the deal was made, then I waited the 15 working days (so 3 weeks) and didn't get any update from them, so I e-mailed both their sales and support teams to enquire about my purchase. After 2 days, I sent another e-mail and flight back to the UK. Then next day, seeing no response from them in my mailbox, I decided to call them, and the lady I had on the phone was more than lost about my request, put me on hold, and then said they had a problem with the graphic card and were waiting for a replacement to be shipped. When I asked why my e-mails were ignored she replied "it must have been a glitch in the system" and then hanged up. A few days later, and after a few mails being ignored again, I called them back, just to be told there was no update to be given, hence why they didn't reply to my e-mails. Strangely enough, 2 days later they called me saying my PC was ready (it was a Friday) and will be sent on Monday. I notified the person on the phone that it would be fair to have it shipped for a next day delivery for free, even if it was on a Saturday, because of the way they ignored my mails and also because they were out of schedule, and he gladly accepted. Unfortunately, the next day, only the case arrived, but no keyboard, no mouse, no sound system and no freebies (I already had a 27" LED monitor at home). I then informed them by mail and they send them separately on normal delivery, so they arrived the next Wednesday. On that day, I finally had a complete and brilliant machine created to make any nowadays game work as fast as lightening on full graphics and I'm very happy with it. I simply wish they would put more consideration in their customers when the deal has been made and don't ignore their requests, would it be by mail or by phone, that to me is a lack of respect of your customers as a gaming PC is not a small purchase (I spent more than £1500 on it) and of course as a customer you want to be informed about how the built is going and when your machine will arrive at home, not to be let in a fog of jibber jabber. Also, the free games-key cards they provided were outdated by a year, but at this stage I didn't bother to call them back. If they were putting as much attention into their customers as they do in building up brilliant PCs, this company would be number one, but there's still improvement to be seen. I would recommend them.
Update: My graphic card went bust during the week end, I called Wired2fire yesterday and they advise me to pop in their office, which I did this morning. Was greeted by Toby, who was absolutely brilliant and very helpful, check the all computer, replaced the GPU without any question and made sure the computer was back up and running at his best. I have to say I was very impressed with the service, so a big thank you guys, especially Toby ;O)
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