Stuart D´s profile

Reviews (2)

Kwik Fit

Poor service

Took my car into get a quote for brake pads/discs hoping they would be better/cheaper than my dealer. Booked an appointment on-line but when I turned up I was told that "not to trust" the on-line booking service. After some grumbling about timing they did the brake service check and told me that the brake fluid also needed to be replaced due to "age" this was a concern as it had just all been replaced the previous week during an annual service. At this point decided not to go with them to get the brake work done, at this point the manager grumpily signed off the report and I left. Customer service definitely isn't their strong point.

Tyre Shopper

Disappointing

Website seemed good and ordering was easy and at a good price, but when I turned up to get the tyres fitted at the pre-arranged time they hadn't been delivered. Was told they were to be delivered later in the day, but when I phoned the next morning they still hadn't arrived. We got there in the end, but it took a lot of phone calls, time and hassle before it was sorted. Tyre Shopper blamed their supplier, but to me that made no difference. Don't think I'll be using them again.

09 July 2012

Reply from Tyre Shopper

Dear Mr Donald,

Sorry for the inconvenience and sorry to hear that you will not use our services again.

Again we would like to say that we have access to a vast number of suppliers who we rely on for deliver of these tyres.

You are correct to say as a customer it is not your problem and makes no difference, and for this we have no excuse except to ensure that all delivers are met on time

Kind regards
Tyre Shopper Customer Services

Stuart D´s profile

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Stuart D
Reviewer
Reading, United Kingdom

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