If you order something and Yodel is the courier to deliver it, you should expect not to receive it at proper time. I had three orders for three different companies at different times and in all cases the same problem happened for me. My items were not delivered, I called customer service and they said that "yodel attempted to deliver items and you was not in flat and they left calling card for you". This is completely wrong, I was in flat and I didn't receive a calling card in all three cases. I think it is a system of management for Yodel! They are doing it to gain more money from the companies. It is not by accident.
This company is rubbish.
I ordered some items online and they claim that I should receive my items after 4 working days. They said that I will receive a message on my phone when my order is dispatched. But no message and no order after 5 working days!
I sent email for them but nobody replied. Then I called their customer service team and described the problem. She was polite but did not help me at all, what a customer service that can not help you when you need ! Just said I might receive it today or after weekend!
It is really funny, they claim that will send order after 4 working days, but when I called them at the 5th day, they didn't know whether I would receive it at 5th or 6th day.
I will never order mothercare again and suggest if you want save the headache and your money don't shop from mothercare.
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