Liz H´s profile

Reviews (1)

Hudson Reed USA

Excellent Customer Service

We are renovating our bathroom down to stud and back and we ordered a slim wall hung radiator from Hudson Reed to replace our old big floor one. It was rough handled during shipping and came in dented and damaged. I was worried it was going to be a big hassle to exchange it but they made the whole transaction go as easy as it could possible go and shipped a replacement immediately. They were very understanding, accommodating and friendly about it all. The free shipping is a great service too. I also appreciate the online chat option so I didn't have to make a call overseas when the radiator came in damaged. We are really happy with the replacement radiator, it looks great and looks like it will be easy enough to install. It doesn't come with instructions but it comes with all the parts including the brackets to hang it on the wall. Any decent plumber could handle the install if you are not one to DIY.

Liz H´s profile

profile image of Liz H
Liz H
United States