I moved over two weeks ago and have been trying to contact First Utility ever since - firstly it was to take my account to my new address, but not now!!
To be fair I have been with them for a couple of years and everything had gone well and I have even recommended them to friends and family - but I have never had the necessity to call them before!
I tried to give my new details via my account log in - I completed their form but heard nothing. a week later I managed to get through after holding 15 minutes on my third try to be told my form had not been received, but that they have a department that deals with that and they would put me through! I then waited on hold for another 20 minutes when the message said we are very busy please try later and then cut me off. I then tried several more times to ring getting the message our systems are down please try later.
A day later I managed to get through again - again I was told that they have a department that deals with that and they would put me through! I explained that happened before and I held for ages and got cut off - no no that won't happen again and I can't help you - what do you think happened? I spent the whole of my lunch break holding for 59 minutes before I had to put the phone down.
I have now sent an email - via their system but am not holding my breath for contact.
Their service is non-existant. I know that no company is perfect, but really !!
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