I was drawn to a very appealing offer of Ping Deluxe golf winter mittens at what appeared to be a very good price. The photograph on the web site confirmed the style and quality of the goods The delivery time for the goods was sated as "within 5 days".
After 9 days I emailed the store and enquired as to where the goods were. They responded with an apology for the unexpected delay and expected to despatch my order the following day. On day 11 (since time of order) A package arrived but it contained a pair of mittens that were not the ones that had been ordered. They were made by the same manufacturer but were a different colour and style from the ones I had ordered. They were made of cheaper materials and the label stated that they were the "basic" model and obviously not the deluxe. I immediately emailed customer services to complain and request the correct order. To date I have had no response from the seller.
Appalling customer service and lack of respect. Phone calls and emails ignored. Sent my watch for a replacement battery six weeks ago and tried to find out where and when it would be returned. No one at Jura able to tell me where my watch is. When does this become theft?
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