I ordered 2 spider deterrent units. When they arrived (very promptly!), one of them was faulty. I emailed Primrose,and they replied immediately. They also sent out a replacement unit straight away. The fact that "my" spiders don't seem to mind the unit is not the fault of Primrose!! Either that or the spiders are more noticeable because they are all trying to make a getaway! I would certainly recommend Primrose - they are a good and efficient company to deal with.
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