I would not trust trust pilot, they remove any adverse comment you make in a review and give the excuse that it breaches guidelines,
In fact I have proof that companies enrolled with Trust Pilot can just get your adverse review REMOVED
I AM TODAY MAKING A COMPLAINT TO TRADING STANDARDS IN THE UK ABOUT THE METHODS AND WAY THIS COMPANY MISLEADS THE PUBLIC
I have been told to edit this review and reflect its about the service they provided,
Then they will consider reinstating the review for it to be put back up.
I emailed the company about the faulty item, NO REPLY they claim not to have received my email when I called them NO HELP at all ,
I needed the item urgently so I had paid for express delivery
When I phoned them they refused to exchange it via the carrier, they expected me to return it, wait two days then send out a replacement, ggod service would have seen the replacement sent out with the carrier who collects the faukty item, I have this type of service many times from other tool suppliers
Comment on the service!!! NO SERVICE
I have also been told by Toolstop that the review was showing it is not
I bought a PANASONIC HEAT PUMP for my house in Greece from this outfit, they insisted I paid in full by bank transfer before they ordered it on Panasonic UK.
£4514 GBP incl 20% VAT. I Have NO INVOICE and if i had paid with a credit card I could have claimed on VISA.
They failed to deliver it on time so that it could go to Greece on our truck, so I cancelled the order, their excuse was PANASONIC delivered the wrong unit, ( single phase instead of 3 Phase) but dont worry we will ship it to Greece FOC.
I insisted it was fully insured for transit, they told me it was, ALL OF THIS IS ON EMAIL.
After a long delay it arrived at the depot of the transport co's agent in Lefkas, I had to pay the transport to the Island of Meganisi, (again breach of contract).
I had traveled to Greece to supervise its installation, it arrived on the Island on a very dilapidated truck (Holes in its floor etc) It was unloaded by a forklift without incident (there are 5 witnesses to this).
The unit was shipped in its standard cardboard box, totally inadequate for such a journey Of 2000 miles & 5 different trucks because they shipped with a very cheap micky mouse carrier.
When it was unpacked the steel panels of the unit were damaged, I informed them immediately, I sent Photographs of the damage and told them to inform the Insurance company, they then started to blame us for the damage unloading the machine.
They never did this ( I dont believe it was insured at all) .
I later had the unit examined by a specialist Heat Pump company who informed me there was other damage and as its a new Machine it should be replaced as a repair would be very expensive.
Neither REXEL OR PANASONIC will help with this problem, I have rejected the unit under the sale of Goods Act THEY COULD NOT CARE LESS. I have evidence the machine was shipped from Germany to UK then on to Rexel in Dagenham the machine may well have been damaged on those legs of its travels but most likely on its journey to Greece.
I have contacted PANNASONIC UK on several occasions they say they will investigate and call back they NEVER DO.
THE ONLY THING PANASONIC HAVE SAID IS THERE IS NO WARRANTEE ON THIS MACHINE ANY WAY BECAUSE IT WAS SHIPPED TO GREECE.!!!!!
ANOTHER BIG DEAL
REXEL HAD A DUTY OF CARE TO INFORM ME THERE WOULD BE NO GUARANTEE AND DELIVER THE MACHINE IN NEW CONDITION.
THEY WILL DO NOTHING SO BEWARE OF REXEL RENEWABLES AND PANASONIC HEAT PUMP DIVISION THEY ARE UNTRUSTWORTHY - UNRELIABLE AND REXEL ARE VERY DEVIOUS THEY HAVE TAKEN £752-35 VAT without issuing a legal invoice.
THEY BROKE EUROPEAN LAW BY SHIPPING WITHOUT PROPER DOCUMENTATION AND INVOICES.
TO DATE THIS HAS COST ME IN EXCESS OF £6700 GBP , FOR A PIECE OF JUNK!!!!
I have tax issues in GREECE LIKELY TO COST ME A FURTHER 23% FPR + PLUS A HUGE FINE ( maybe as much asdouble the cost of the unit £7000-00 AND LEGAL COSTS
I ADVISE YOU DONT DEAL WITH REXEL OR BUY PANASONIC ALTHERMA HEAT PUMPS
SUBSTANDARD BAD QUALITY GOODS
THEY HAVE ILLEGALLY KEPT £229-00 FROM MY CARD FOR GOODS SUPPLIED FAULTY!! UNFINISHED AND OF NO KNOW ORIGIN
I CANNOT WARN YOU ENOUGH THE SHOWER UNIT I BOUGHT HAD NO MANUFACTURERS NAME OR ADDRESS, MADE IN CHINA JUNK
I would advise people considering purchase from this company to LOOK ELSEWHERE. They trade under several different names!!!
Compact - Bathrooms
They dont answer email.
They will take your money for goods they claim to have in stock.
So why does it take for ever for them to send the goods out.
DONT GO THERE
THEY TOOK £679-00 FROM MY DEBIT CARD FOR AN OUTFIT THAT DID NOT HAVE THE GOODS IN STOCK (sinksandtaps.com).
Now they claim not to have the money their client says they dont have the money and i cannot get my MONEY BACK .
IF AN ONLINE FIRM USE THEM TO COLLECT DONT USE THEM THEY WILL REFUSE TO REFUND YOUR MONEY.!!!!!!
Take care when dealing with this firm, I ordered a Hot water Tap on the 4th they took the money using their Paypoint agent. £679!!!!!!!!!
I HAD NO DELIVERY DATE SO I CALLED THEM, IT TRANSPIRED THEY DID NOT EVEN HAVE IT IN STOCK.
They have since told ne they had it in stock then why did'ant they send it to me immediately just like any other on line seller?
I DONT BELIEVE A WORD THEY SAY
I told them i wanted my money back I STILL DO NOT HAVE IT
SO THEY TOOK £679-00 they told me they made a payback so WHERE IS MY MONEY ?????
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.